cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

HIPS patch causing IE to hang and/or error

Seems the HIPS patch released on the 14th July causes IE to hang and/or error.

https://kc.mcafee.com/corporate/index?page=content&id=KB66316

Large number of machines reporting this error!

Another release with a problem! :mad:
2 Replies
woodsjw
Level 7
Report Inappropriate Content
Message 2 of 3

RE: HIPS patch causing IE to hang and/or error



Did you test the updated HIPS signatures (not really a patch) prior to rolling it out to a "large number of machines"?
RozO
Level 7
Report Inappropriate Content
Message 3 of 3

RE: HIPS patch causing IE to hang and/or error

Is it really HIPS that caused this? We did a number of troubleshooting when reports of IE opening and quickly crashing started pouring in. One of the common factors was people had just installed the latest Windows Updates that came out Tuesday evening. When we uninstalled the three patches, the issue went away. On another test, we reset the IE settings and the issue went away. On another test, we disabled Windows Live Assistant Add-on and the issue went away.

Then, when Microsoft support person couldn't pin point the issue I contacted McAfee and they said it was a known issue and to disable the HIP engine API which also resolved the issue.

Now I've heard reports from outside the company who also had this IE crash issue but they don't have HIPS installed. A co-worker with Microsoft contacts says that MS messed this up. Is it just me that is experiencing this? How is it all related? What really happened?
You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community