I'm having an issue where HIPS Patch 11 is not installing on some of our machines.
On a small percent it seems to work fine, most though fail with a 1603 or 1636 error.
I'm upgrading from HIPS 9 to HIPS 11
Windows 7 Enterprise
VirusScan Enterprise 9 is also installed, using Agent 220.127.116.118 (I think its 658)
I had some issues going from P10 to P11 on a few systems. Sometimes restarting helped. On others I had to run an uninstall task, then did a full install of the new version.
By now I hope you all have the answer.
If not check here.
Its in the Patch 12 known issues as found in Patch 11 but not listed in the Patch 11 known issues yet.
We are seeing 1603 errors when applying P12 to a P11 system. Maybe others. Turning off the HOST IPS element allows the install. Not sure this is the same thing.......
Hi @andrew_robinson. It may not be the same. If you're trying upgrade HIPS 8.0 locally (e.g., via non-ePO methods), then disabling the Host IPS module is required due to the Self-protection signatures (Sig 1000-1003); additionally, with HIPS 8.0 Patch 9+ there is a separate Self-protection feature (on its own tab in the HIPS ClientUI), that you would have to disable as well (if you have it enabled). Both can still be disabled via the HIPS ClientControl.exe tool (included with the product).
Disabling HIPS self-protection functionality is a normal required action when patching/upgrading HIPS via non-ePO methods. If you don't disable this functionality, it will generate the generic MSI 1603 error codes (which the true error would be "self-protection is still enabled").
1603 is a very generic error from the MSI installer. IE another install is in process could cause 1603.
Mcafee are working on the HIPs P11 and P12 update issue I expect they will repost when the issue is resolved.
My team have logged a ticket and spoke directly however remove and install is the best solution so far.
Not a happy solution for busy servers but not a big issue for workstations.
Download the new ePolicy Orchestrator (ePO) Support Center Extension which simplifies ePO management and provides support resources directly in the console. Learn more about ePO Support Center