cancel
Showing results for 
Search instead for 
Did you mean: 

HIPS 8 w/Patch 1 -> McTray & RPCRT4.EXE Errors?

Is anyone else seeing this after the HIPS 8 w/Patch 1 upgrade?

We have:

VirusScan 8.8 Patch 1

ePO Agent 4.5 Patch 2


We moved from HIPS 8.0 RTW to 8.0 Patch 1 using the standalone patch installer.  On our machines (both Vista x86 SP2 and Windows 7 x64 w/SP1), we are seeing this issue sporadically.

Faulting application name: McTray.exe, version: 2.1.0.286, time stamp: 0x4c51bc16

Faulting module name: RPCRT4.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba59

Exception code: 0xc0020043

Fault offset: 0x0005cd99

Faulting process id: 0x10f8

Faulting application start time: 0x01ccb130cce58733

Faulting application path: C:\Program Files (x86)\McAfee\Common Framework\McTray.exe

Faulting module path: C:\Windows\syswow64\RPCRT4.dll

Report Id: 0e933833-1d24-11e1-9da3-005056c00008

Error.jpg

0 Kudos
16 Replies
hwam
Level 7

Re: HIPS 8 w/Patch 1 -> McTray & RPCRT4.EXE Errors?

I got the same with VirusScan 8.8 SP2, ePO Agent 4.6.0.2292 and HIPS 8.0.0.1919 and 8.0.0.2151. Only HIPS 8.0.0.1741 is okay.

Anyone an answer?

0 Kudos

Re: HIPS 8 w/Patch 1 -> McTray & RPCRT4.EXE Errors?

I've had a case with McAfee open on this issue almost a year with no solution yet  - even after sending them GB of dumps, logs, and even VMs on which the issue can be reproduced.

0 Kudos
hwam
Level 7

Re: HIPS 8 w/Patch 1 -> McTray & RPCRT4.EXE Errors?

How did you solve this issue. We still use HIPS 8.0.0.1741. I cannot update to a newer version. The rest is up-to-date VS8.8SP, ePO Agent 4.6.0.2292.

Grt.

0 Kudos

Re: HIPS 8 w/Patch 1 -> McTray & RPCRT4.EXE Errors?

We didn't.  We are in the same boat - we cannot move to HIPS 8.0 Patch 2.  We moved to ePO 4.6.3 & VirusScan 8.8 P2, and we will be rolling out the latest agent version as well.  We are stuck though with HIPS.

0 Kudos
hwam
Level 7

Re: HIPS 8 w/Patch 1 -> McTray & RPCRT4.EXE Errors?

I also created a case at McAfee.

What a strange situation!

They have a KB -> https://kc.mcafee.com/corporate/index?page=content&id=KB74173&actp=search&viewlocale=en_US&searchid=...

Are we the only two one earth?!?!?

0 Kudos

Re: HIPS 8 w/Patch 1 -> McTray & RPCRT4.EXE Errors?

Agreed.  McAfee said only a handful of customers are experiencing this issue - most likely because most customers don't run ALL of the apps in the endpoint suite like we do (VirusScan, DLP, HIPS, etc).

0 Kudos
hwam
Level 7

Re: HIPS 8 w/Patch 1 -> McTray & RPCRT4.EXE Errors?

Which tray icon do you use? We use the VirusScan one and not the ePo agent icon. I just changed to the ePo icon and disabled the VirusScan Icon. No problems so far.

0 Kudos

Re: HIPS 8 w/Patch 1 -> McTray & RPCRT4.EXE Errors?

We have always used the VirusScan one - not the ePO one.

0 Kudos
hwam
Level 7

Re: HIPS 8 w/Patch 1 -> McTray & RPCRT4.EXE Errors?

Enable the ePO icon and you're done!

No errors anymore.

0 Kudos