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Re: HIPS 8 Content Updates on 64-bit Windows thru Evaluation Branch

Well now I've opened a new ticket on this.  It seems that of the 400 machines I've deployed HIPS8 to, less than 25% are getting yesterday's content update.  Most of them are failing.

...I'm not about to R&R 300+ machines!

sigh...

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Message 12 of 19

Re: HIPS 8 Content Updates on 64-bit Windows thru Evaluation Branch

Well content 3900 is out now and the machines that don't get updates are still not getting the update.  It showed the content date as July 7th, 2011 before and now it shows Aug 5th, 2011 in HIPS but it still will not actually update the version #.  I've looked at the files and some of them are obviously getting updated, and it is partially updating the registry.  I don't know if its partially failing to install or if it's just failing to update the version #.

The real problem is these machines attempt to install the content update EVERY time they hit in...

Message was edited by: brentil on 8/10/11 7:51:29 AM GMT-05:00
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Message 13 of 19

Re: HIPS 8 Content Updates on 64-bit Windows thru Evaluation Branch

Oddly looking in the event logs it shows it thinks it's running the previous version and not the version it shows in the info which was 3709.  After it picked up the 3900 update it shows the same entries below but 8.0.0.3900 but it still failing to update.  So I then shutdown all the services and went to HKLM\SOFTWARE\McAfee\HIP and changed ContentVersion form 8.0.0.3709 to 8.0.0.3900 and started everything back up.  It now shows the 3900 version in the client about and it also has stopped trying to install the new content EVERY policy hit.  I still have no clue if it's correctly up to date or not...

2011-08-09 18:06:10    i    #21880    Updater    Searching available updates for HIPS Content 8.0.0.3863.

2011-08-09 18:06:10    I    #21880    Uec    Done processing progress information

2011-08-09 18:06:10    I    #21880    Uec    Received ipc data from mue

2011-08-09 18:06:10    I    #21880    Uec    Processing progress information

2011-08-09 18:06:10    i    #21880    Updater    Downloading PkgCatalog.z.

2011-08-09 18:06:10    I    #21880    Uec    Done processing progress information

2011-08-09 18:06:11    I    #21880    Uec    Received ipc data from mue

2011-08-09 18:06:11    I    #21880    Uec    Processing progress information

2011-08-09 18:06:11    i    #21880    Updater    Verifying PkgCatalog.z.

2011-08-09 18:06:11    I    #21880    Uec    Done processing progress information

2011-08-09 18:06:11    I    #21880    Uec    Received ipc data from mue

2011-08-09 18:06:11    I    #21880    Uec    Processing progress information

2011-08-09 18:06:11    i    #21880    Updater    Extracting PkgCatalog.z.

2011-08-09 18:06:11    I    #21880    Uec    Done processing progress information

2011-08-09 18:06:11    I    #21880    Uec    Received ipc data from mue

2011-08-09 18:06:11    I    #21880    Uec    Processing progress information

2011-08-09 18:06:11    i    #21880    Updater    Loading update configuration from: PkgCatalog.xml

2011-08-09 18:06:11    I    #21880    Uec    Done processing progress information

2011-08-09 18:06:12    I    #21880    Uec    Received ipc data from mue

2011-08-09 18:06:12    I    #21880    Uec    Processing progress information

2011-08-09 18:06:12    i    #21880    Updater    Verifying EceptHelper.mcs.

2011-08-09 18:06:12    I    #21880    Uec    Done processing progress information

2011-08-09 18:06:12    I    #21880    Uec    Received ipc data from mue

2011-08-09 18:06:12    I    #21880    Uec    Processing progress information

2011-08-09 18:06:12    i    #21880    Updater    Verifying EceptCntIns.mcs.

2011-08-09 18:06:12    I    #21880    Uec    Done processing progress information

2011-08-09 18:06:12    I    #21880    Uec    Received ipc data from mue

2011-08-09 18:06:12    I    #21880    Uec    Processing progress information

2011-08-09 18:06:12    i    #21880    Updater    Starting DAT update.

2011-08-09 18:06:12    I    #21880    Uec    Done processing progress information

2011-08-09 18:06:12    I    #21880    Uec    Received ipc data from mue

2011-08-09 18:06:12    I    #21880    Uec    Processing progress information

2011-08-09 18:06:12    i    #21880    Updater    Verifying agent-windows.zip.

2011-08-09 18:06:12    I    #21880    Uec    Done processing progress information

2011-08-09 18:06:13    I    #21880    Uec    Received ipc data from mue

2011-08-09 18:06:13    I    #21880    Uec    Processing event information

2011-08-09 18:06:13    I    #21880    Uec    Done processing event  information

2011-08-09 18:06:13    I    #21880    Uec    Received ipc data from mue

2011-08-09 18:06:13    I    #21880    Uec    Processing progress information

2011-08-09 18:06:13    i    #21880    Updater    Pre-notifying for DAT update.

2011-08-09 18:06:13    I    #21880    Uec    Done processing progress information

2011-08-09 18:06:14    I    #21880    Uec    Received ipc data from mue

2011-08-09 18:06:14    I    #21880    Uec    Processing progress information

2011-08-09 18:06:14    i    #21880    Updater    Copying agent-windows.zip.

2011-08-09 18:06:14    I    #21880    Uec    Done processing progress information

2011-08-09 18:06:15    I    #21880    Uec    Received ipc data from mue

2011-08-09 18:06:15    I    #21880    Uec    Processing progress information

2011-08-09 18:06:15    i    #21880    Updater    Post-notifying for DAT update.

2011-08-09 18:06:15    I    #21880    Uec    Done processing progress information

2011-08-09 18:06:15    I    #21880    Uec    Received ipc data from mue

2011-08-09 18:06:15    I    #21880    Uec    Processing event information

2011-08-09 18:06:15    I    #21880    Uec    Done processing event  information

2011-08-09 18:06:15    I    #21880    Uec    Received ipc data from mue

2011-08-09 18:06:15    I    #21880    Uec    Processing progress information

2011-08-09 18:06:15    i    #21880    Updater    Update failed to version DAT 8.0.0.3863.

2011-08-09 18:06:15    I    #21880    Uec    Done processing progress information

2011-08-09 18:06:15    I    #21880    Uec    Received ipc data from mue

2011-08-09 18:06:15    I    #21880    Uec    Processing event information

2011-08-09 18:06:15    I    #21880    UpdEvents    Generating update event:EventId=2402:Severity=4:ProductId=HOSTIPS_8000:Locale=0409:UpdateType=DAT:UpdateError=-1:NewVersion=8.0.0.3863:DateTime=

2011-08-09 18:06:15    I    #21880    UpdEvents    EpoEventInf Interface: Event element created.

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Message 14 of 19

Re: HIPS 8 Content Updates on 64-bit Windows thru Evaluation Branch

I've udpated my evaluation machines to the new HIPS 8.0 P1 and as well we have content update 3919 but the machines in question still show the improper values for the client content.  I'm going to try ripping it out of the machines and installing fresh HIPS 8.0 P1 as the new combined installer is now available.  We have yet to move forward with HIPS8 to production machines because of this issue.

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Re: HIPS 8 Content Updates on 64-bit Windows thru Evaluation Branch

This issue has long since been fixed on the non-eval side. AFAIK it should also work on eval but I can tell you that all my prod machines get content updates fine through the current branch.

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Message 16 of 19

Re: HIPS 8 Content Updates on 64-bit Windows thru Evaluation Branch

Not for me, I'm still having this issue with the Eval deployments even with fresh removal & reinstalls.  I said content 3919 above but I meant 4034.  You are correct though that moving the machines to Current deploys succesfully.

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Message 17 of 19

Re: HIPS 8 Content Updates on 64-bit Windows thru Evaluation Branch

Issue is resolved in the Host IPS 8.0 Patch 2 Extension update. 

Please see 'Resolved issues' : https://kc.mcafee.com/corporate/index?page=content&id=KB74505

8.    Issue: Host IPS content update does not apply from evaluation or previous branch. (Reference: 708494, 709299)

Resolution: Modified the update logic to update evaluation and previous versions successfully.

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Re: HIPS 8 Content Updates on 64-bit Windows thru Evaluation Branch

Cool beans...thanks Doug!

PS...when will HIPS 9 be out?

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Message 19 of 19

Re: HIPS 8 Content Updates on 64-bit Windows thru Evaluation Branch

Wonderful, now it just needs to RTW so I can get my grubby hands on it.

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