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HIPS 8.8 upgrade - Disabling IPS

Hi,

A question. I try to upgarde HIPS 8.8 from P2 to P4. The upgade fails while IPS protection is enabled.

Is there a way to avoid IPS disabling during the upgrade  by disabling  just a specific IPS signature? All access protection signatures are disabled.

Thanks.

6 Replies

Re: HIPS 8.8 upgrade - Disabling IPS

1. There is no "HIPS 8.8". Are you talking about HIPS 8.0, or VSE 8.8?

2. Are you applying the patch manually, or via ePO client task?

Re: HIPS 8.8 upgrade - Disabling IPS

Oops. Sorry for confusion. HIPS 8. Via ePO client update task.

Re: HIPS 8.8 upgrade - Disabling IPS

Are there any events from the system, or error messages stating the upgrade failed?

Re: HIPS 8.8 upgrade - Disabling IPS

There is MSI error 1603 in installation log,

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wyrm
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Message 6 of 7

Re: HIPS 8.8 upgrade - Disabling IPS

I've been having the same issue in my environment--- affecting over 800+ machines.  The issue doesn't affect all of my devices-- it seems to be specific to one of our computer images.  I've been disabling IPS, then run Update Now on a bunch of computers, wait for patch to install, then re-enable IPS.  It's been a pain in the butt & puts the environment at risk, but I've been too busy to put in a ticket with McAfee.  If you put a ticket in, please come back and post the resolution

McAfee Employee ktankink
McAfee Employee
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Message 7 of 7

Re: HIPS 8.8 upgrade - Disabling IPS

I would suggest using the ClientControl tool to disable HIPS if you're trying to upgrade/patch/uninstall HIPS outside of ePO.

PD22145 - Host Intrusion Prevention - Client Control Utility information

https://kc.mcafee.com/corporate/index?page=content&id=PD22145

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