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kink80
Level 12

HIPS 7.0.0.1159 to HIPS 8.0.0.1919 are failing

I have about 2300 machines on HIPS 8.0.0.1919 and out of those I can see in ePO that ~20 machines did not upgrade to HIPS 8.0.0.1919 as they should have. Sometimes I am left stuck with HIPS 7 being partially removed and then I have to remove HIPS 7 manually then install 8. Some of the errors I am getting  in the  McAfeeHip8_Install_8.0.0.1919.log include the "MainEngineThread is returning 1603" or I see a "generic Script" error within the McAfee agent. Has anyone ran into this before? If so how did you go about resolving it? I have attached the HIPS 8 installation log,

Thanks in advance.

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1 Reply
McAfee Employee

Re: HIPS 7.0.0.1159 to HIPS 8.0.0.1919 are failing

Please open a Service Request (with MER tool results) to investigate this further.  It looks like the HIPS 7.0 NDIS removal failed for some reason.

CALog (07:12:17): Launching C:\Program Files\McAfee\Host Intrusion Prevention\Inf\installfirehk.bat

CALog (07:12:17): firehk driver installation's timeout is 5 minutes.

CALog (07:17:17): ERROR - firehk driver removal timed out after 5 minutes.

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