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lhcit
Level 7

Firewall installed on Hyper-v, now the server is unmanageable

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Greetings,

First timer with McAfee products. We recently installed McAfee firewall on a Hyper-V 2012 Core server (latest version of the agents). The agents are using all the default policies for ePol 5.1. The ePol server is a vm on this Hyper-V host. Now the Hyper-V server cannot be managed and we cannot RDP into the ePol server to change the policies.

I realize this is a rookie mistake, but I could use some help disabling or uninstalling the agent from the Hyper-V core server please.

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greatscott
Level 12

Re: Firewall installed on Hyper-v, now the server is unmanageable

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do you manage the ePolicy Orchestrator server in your environment? you need to assign a HIPS 8.0 Firewall Options policy to it that has the firewall turned OFF. if you dont manage ePolicy Orchestrator in your environment, you need to obtain the HIPS Unlock password to temporarily turn off the firewall.

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exbrit
Level 21

Re: Firewall installed on Hyper-v, now the server is unmanageable

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Hi,

This doesn't belong in the consumer section.  Can you tell me what McAfee product you are talking about please?  I will then move it accordingly.

Message was edited by: Ex_Brit on 14/05/14 4:20:38 EDT PM
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SafeBoot
Level 21

Re: Firewall installed on Hyper-v, now the server is unmanageable

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Same question - which firewall? This would seem critical so why not call your platinum support person?

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lhcit
Level 7

Re: Firewall installed on Hyper-v, now the server is unmanageable

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HIPS 8.0 firewall.

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exbrit
Level 21

Re: Firewall installed on Hyper-v, now the server is unmanageable

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Moved to Business > HIP.

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greatscott
Level 12

Re: Firewall installed on Hyper-v, now the server is unmanageable

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do you manage the ePolicy Orchestrator server in your environment? you need to assign a HIPS 8.0 Firewall Options policy to it that has the firewall turned OFF. if you dont manage ePolicy Orchestrator in your environment, you need to obtain the HIPS Unlock password to temporarily turn off the firewall.

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lhcit
Level 7

Re: Firewall installed on Hyper-v, now the server is unmanageable

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Thats it! Thanks.

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fuzziest
Level 9

Re: Firewall installed on Hyper-v, now the server is unmanageable

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I turned on HIPS on a Windows 2008 server once (the McAfee Host Intrusion Prevention Windows service was previously  turned off) and it froze. We rebooted it but it hung up on the initializing Windows startup screen. To fix it, we had to reboot into safe mode, disable HIPS (disable the service again), then on the next boot it came back up successfully.

Message was edited by: fuzziest on 5/14/14 10:19:50 AM HST
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