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chuck92103
Level 7

Firesvc.exe CPU spike/loop

We have an issue with HIPS 6.1. On a small percentage of computers with are seeing the firesvc.exe get into a loop and peg the CPU. csrss.exe is a close second.

Also, the HIPS GUI is unresponsive and when it does come up the firewall is usually disabled or has default polcies.

We are not sure if this is related to the loss of policy issue with the ePO agent that is a known issue.

We have a ticket open with McAfee. Anyone else seeing this issue?
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6 Replies
Thangvt
Level 7

RE: Firesvc.exe CPU spike/loop

me too, it seem archive high process. But i don't know how to resolve it.

Anybody here can explain why?
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chuck92103
Level 7

RE: Firesvc.exe CPU spike/loop



We have just found out the issue. If the host has Windows Update enabled, the spike can occur during the update process.

We are working with support now to develop a patch.
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rseiter
Level 7

RE: Firesvc.exe CPU spike/loop

I am seeing this as well. Was this ever fixed?

Thanks,
Rich
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chuck92103
Level 7

RE: Firesvc.exe CPU spike/loop



Yes, apply latest patches.
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inavos
Level 7

issue still here?

hi all
my company just moved to McAfee, but the firesvc.exe process eats up most of the CPU, and the laptop became unusable.

I have disabled Microsoft AutoUpdate, but no luck.

I have installed:
- Host Intrusion
Product Version: 7.0.0
Build Number: 1021
Security Content Version: 2851

- McAfee Agent 4.0.0.1421

- Viruscan Enterpise 8.7.0i (scan engine 5400.1158)

Any way to fix this?
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mitch35883
Level 7

Re: Firesvc.exe CPU spike/loop

I did find this post, and will be testing:

https://community.mcafee.com/message/202606#202606

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