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sthieme
Level 7

Bluescreen "FirePM.sys"

Dear McAfee,

I am experiencing BlueScreens for the component FirePM.sys multiple times a day.

Here is the information corporate support staff has extracted from the Windows minidumps.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005
BUGCHECK_STR: 0x8E
MODULE_NAME: FirePM
IMAGE_NAME: FirePM.sys

I am using Host Intrusion Prevention 7.0.0.1070 (en_US) as part of our corporate policy.

Can you assist me with a solution to retain a workable Desktop ?

Kind regards,

Stefan

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1 Reply
epository
Level 10

Re: Bluescreen "FirePM.sys"

Some reports were that Microsoft was blaming this on the TDSS Rootkit and atapi.sys and its interaction with MS10-015...........

Don't know if they have backed off of that and the TDSS detection seems complicated.  If you can get a system back up and you can pull the HD out and use a USB to IDE connector to scan it, you might be able to see if its infected.

You might also be able to check some registry stuff.........

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