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Security and Privacy

Who supports the program preinstalled on newer smartphones for Verisin? I have an app called Security and Protection that scans all files everyday. I have received a Critical notification that says there is a Trojan from a file that another app/game I use  I have gone through every step with Verizon technical staff and they can't help any further. The Security and Protection software is run by McAfee and your support line cannot help either. Someone there must know who in the Hell can help with this potential threat my phone and the information on it.