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akebono
Level 7

McAfee Security Center

Jump to solution

Hallo liebe Community,

Ich habe heute MCAfee Live Save neu auf meinem PC (Windows 7) installiert.

Wenn ich versuche das McAfee Security Center zu öffnen kommt die Fehlermeldung:

mcuicnt.exe wird gesucht. Klicken sie auf "Durchsuchen", ums selbst nach der Datei zu suchen.

Die Datei konnte ich in einem anderen Ordner finden doch wenn ich diese auswähle passiert nichts.

Als erstes habe ich den Virtual Technician laufen lassen. Der hat auch 123 Probleme gefunden, konnte diese aber nicht beheben.

Unter dem Beitrag gibt es den vollständigen Bericht des Technician.

Ich habe bereits versucht das McAfee Security Center neu zu istallieren. Wenn ich versuche das Security Center über Programme und Funktionen zu deinstallieren kommt folgende Fehlermeldung:

Navigation zu der Website wurde unterbrochen

Mögliche Vorgehensweise:

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Mein McAfee Life Save funktioniert jetzt also nicht und deinstallieren geht leider auch nicht...

Hat jemand eine Idee wie ich weiter kommen könnte?

Vielen Dank!!!

Zusatz: Während der installation kam bereits die Fehlermeldung, die Datei registerbridge.inf könne nicht installiert werden.

MVT Information
MVT Version:8.1.0.280
System Information
Operating System:Microsoft Windows 7 Enterprise Edition(Build 7601)
Service Pack:Service Pack 1.0
Language:0407
Internet Explorer Version:10.0
Internet Explorer Language:de
System Drive Type:NTFS
Physical Memory Available:1181948
Physical Memory Total:4193328
Virtual Memory Available:5325420
Virtual Memory Total:8384796
System Architecture:Intel64 Family 6 Model 23 Stepping 10Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
Date Time:10/08/2017 14:01:22
Time Zone:GMT +01:00
Product Details
Product Name:VirusScan
Product Version:20.3.169
Language:en-us
Partner:BBSS
Health Check Details
Registry4 Registry key(s) incorrect
Expected Registry Key not Present
Key: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\MfeAV\OPS
Expected Registry Key not Present
Key: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\MfeAV\JTI
Expected Registry Key not Present
Key: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\MfeAV\GA
Expected Registry Key not Present
Key: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\MfeAV
File29 file(s) incorrect
Expected File not Present
File: C:\Program Files\mcafee\mfeav\Mvsoem.dll
Expected File not Present
File: C:\Program Files\mcafee\mfeav\vsouc.inf
Expected File not Present
File: C:\Program Files\mcafee\mfeav\jcmprofiler.dll
Expected File not Present
File: C:\Program Files\mcafee\mfeav\jtiscanner.dll
Expected File not Present
File: C:\Program Files\mcafee\mfeav\vsomod.dll
Expected File not Present
File: C:\Program Files\mcafee\mfeav\amsiext.dll
Expected File not Present
File: C:\Program Files\mcafee\mfeav\blframework.dll
Expected File not Present
File: C:\Program Files\mcafee\mfeav\blframeworkrt.dll
Expected File not Present
File: C:\Program Files\mcafee\mfeav\blframeworku.dll
Expected File not Present
File: C:\Program Files\mcafee\mfeav\core.inf
Expected File not Present
File: C:\Program Files\mcafee\mfeav\epsecapilib.dll
Expected File not Present
File: C:\Program Files\mcafee\mfeav\jcmboserver.dll
Expected File not Present
File: C:\Program Files\mcafee\mfeav\jcmcontent.dat
Expected File not Present
File: C:\Program Files\mcafee\mfeav\jcmrts.dll
Expected File not Present
File: C:\Program Files\mcafee\mfeav\loglib.dll
Expected File not Present
File: C:\Program Files\mcafee\mfeav\mcvariantexport.dll
Expected File not Present
File: C:\Program Files\mcafee\mfeav\mfeavsvc.exe
Expected File not Present
File: C:\Program Files\mcafee\mfeav\mfelaminstaller.exe
Expected File not Present
File: C:\Program Files\mcafee\mfeav\mfeods.exe
Expected File not Present
File: C:\Program Files\mcafee\mfeav\msvcp100.dll
Expected File not Present
File: C:\Program Files\mcafee\mfeav\msvcr100.dll
Expected File not Present
File: C:\Program Files\mcafee\mfeav\realprotectamscanif.dll
Expected File not Present
File: C:\Program Files\mcafee\mfeav\repairmodule.dll
Expected File not Present
File: C:\Program Files\mcafee\mfeav\reputationbo.dll
Expected File not Present
File: C:\Program Files\mcafee\mfeav\reputationboproxy.dll
Expected File not Present
File: C:\Program Files\mcafee\mfeav\reputationcommunicator.dll
Expected File not Present
File: C:\Program Files\mcafee\mfeav\reputationcommunicatorstub.dll
Expected File not Present
File: C:\Program Files\mcafee\mfeav\reputationcorerules.dll
Expected File not Present
File: C:\Program Files\mcafee\mfeav\reputationprovider.dll
Process1 process(s) incorrect
Expected process not running
Expected : running
Existing : not running
C:\Program Files\McAfee\MfeAV\MFEAVSvc.exe
ServiceOK
COM7 component(s) incorrect
Expected COM Component not Present
Component Name: McAfee VirusScan Announcer Administrative Class {395633b1-eed9-4dfc-b67f-9788b51c9f06} C:\Program Files\mcafee\mfeav\mfeavsvc.exe
Expected COM Component not Present
Component Name: McAfee VirusScan Engine {3ef62937-0a7b-4f6c-988d-994620390a80} C:\Program Files\mcafee\mfeav\mfeavsvc.exe
Expected COM Component not Present
Component Name: McAfee LAM Repair Class {405ddd4a-082d-4c5c-9c64-34e073489cdd} C:\Program Files\mcafee\mfeav\mfeavsvc.exe
Expected COM Component not Present
Component Name: McAfee VirusMap Reporting {44603e4d-56ae-4c42-abe4-ec155fe8f1cd} C:\Program Files\mcafee\mfeav\mcvsmap.exe
Expected COM Component not Present
Component Name: McAfee VirusScan Alerter {76def3ac-2910-4234-9ee2-c81b2d45833a} C:\Program Files\mcafee\mfeav\mcvsshld.exe
Expected COM Component not Present
Component Name: McAfee MCODS {c98f04d7-cd30-4bb0-b7d7-8dd7448520f2} C:\Program Files\mcafee\mfeav\mfeavsvc.exe
Expected COM Component not Present
Component Name: McAfee VirusScan Announcer State Class {dc7ef8e1-824f-4110-ab43-1604da9b4f40} C:\Program Files\mcafee\mfeav\mfeavsvc.exe
Top IssuesOK
SYSTEMOK

Product Name:QuickClean and Shredder
Product Version:16.3.168
Language:en-us
Partner:BBSS
Health Check Details
RegistryOK
FileOK
ProcessOK
ServiceOK
COMOK
Top IssuesOK
SYSTEMOK

Product Name:SecurityCenter
Product Version:16.3.173
Language:en-us
Partner:BBSS
Health Check Details
RegistryOK
File35 file(s) incorrect
Expected File not Present
File: C:\Program Files\mcafee.com\agent\mcupdate.exe
Expected File not Present
File: C:\Program Files\mcafee\msc\mcctxmenufrmwrk.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcdbmgr.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcgsshm.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcinfo.exe
Expected File not Present
File: C:\Program Files\mcafee\msc\mciptshm.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mclogshm.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mclwapi.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcmscshm.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcprlres.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcprsshm.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcprtmgrplugin.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcsniepl64.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcsvrcnt.exe
Expected File not Present
File: C:\Program Files\mcafee\msc\mcsync.exe
Expected File not Present
File: C:\Program Files\mcafee\msc\mctelemetryapi.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcuinshm.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcupdshm.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\npmcsnffpl64.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\rprtshm.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\tsktcshm.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\alertmgr.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\langsel.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\mcpltalt.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\mcpltcmd.exe
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\mcrtmui.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\mcsystraymgr.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\mcuicnt.exe
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\mcuifw.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\platformservicefw.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\platjsres.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\platlres.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\McPersPlugin.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\MSCCSPHandler.dll
Process1 process(s) incorrect
Expected process not running
Expected : running
Existing : not running
C:\Program Files\Common Files\McAfee\Platform\mcuicnt.exe
Service1 service(s) incorrect
Expected Service State Incorrect
Expected : The Service is Running
Existing : The Service is Stopped
Service: mcpltsvc
COM43 component(s) incorrect
Expected COM Component not Present
Component Name: McSurrogateHelper Class {20966775-18a4-4299-b8e3-772c336b52a7} C:\Program Files\Common Files\mcafee\platform\platformservicefwps.dll
Expected COM Component not Present
Component Name: McPlatformServiceFramework Class {3bac5bdd-fca1-4e2f-9062-6693e80016d8} C:\Program Files\Common Files\mcafee\platform\platformservicefwps.dll
Expected COM Component not Present
Component Name: McUtilProvider Class {4b3dbdab-c46f-40d3-a415-3db9585f4d00} C:\Program Files\Common Files\mcafee\platform\platformservicefwps.dll
Expected COM Component not Present
Component Name: McPlatformService Class {85c12ad0-200b-48a0-9bef-880ed5be9d1d} C:\Program Files\Common Files\mcafee\platform\platformservicefwps.dll
Expected COM Component not Present
Component Name: McInternetProtocolRoot Class {3ef5086b-5478-4598-a054-786c45d75692} C:\Program Files\mcafee\msc\mcsniepl.dll
Expected COM Component not Present
Component Name: PSFactoryBuffer {6c92090b-807d-4473-8607-27a4449bfa74} C:\Program Files\mcafee\msc\mcsniepl.dll
Expected COM Component not Present
Component Name: CoMcTelemetryAPIShm Class {05c25b6f-5fc4-4e03-a330-f0f205fb2e9d} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
Expected COM Component not Present
Component Name: CoMcAboutInfoCShim Class {071345b6-580f-47e5-a454-a76e9817cd8d} C:\Program Files\mcafee\msc\mcmscshm.dll
Expected COM Component not Present
Component Name: McUserManager Class {26608b46-476a-4bf1-9cc6-afea28ebbc17} C:\Program Files\mcafee\msc\mcprtmgrplugin.dll
Expected COM Component not Present
Component Name: McHistoryAndLogs Class {2670e39b-ad89-451f-8220-dd8fc72e74d6} C:\Program Files\mcafee\msc\mclogshm.dll
Expected COM Component not Present
Component Name: PSFactoryBuffer {2c026d52-3200-44ef-a616-c6437a53ae45} C:\Program Files\mcafee\msc\mcgsshm.dll
Expected COM Component not Present
Component Name: McUpdateSettings Class {3ed11e13-ab3a-49a1-b29e-b33853f6cb4a} C:\Program Files\mcafee\msc\mcupdshm.dll
Expected COM Component not Present
Component Name: McSMProvider Class {495dc25f-9ede-47b4-968d-445a91b5c73e} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
Expected COM Component not Present
Component Name: PSFactoryBuffer {4d13ae0b-ccce-49ac-bb17-7bc48ddd7aa8} C:\Program Files\mcafee\msc\mcdbmgr.dll
Expected COM Component not Present
Component Name: McEventDatabaseManager Class {4d8e7afe-514c-40eb-bbcb-ed0806f2e47e} C:\Program Files\mcafee\msc\mcdbmgr.dll
Expected COM Component not Present
Component Name: PSFactoryBuffer {4f8c7a2c-c891-400c-b4d7-a04d08cef024} C:\Program Files\Common Files\McAfee\Platform\alertmgr.dll
Expected COM Component not Present
Component Name: CoMcTOC Class {4fe2b7c8-ac9d-473c-a227-528f96cf0a88} C:\Program Files\mcafee\msc\tsktcshm.dll
Expected COM Component not Present
Component Name: CoMcServerContent Class {524ffca8-ce5c-4d65-a78f-716d1a403b1e} "C:\Program Files\mcafee\msc\mcsvrcnt.exe"
Expected COM Component not Present
Component Name: CoMcSecurityCenter Class {57249f09-6c95-43d5-977c-301ebaf7f3f5} C:\Program Files\mcafee\msc\mcmscshm.dll
Expected COM Component not Present
Component Name: CoMcMSCMiscellaneous Class {5744bad0-cb1d-43db-90bd-1d2778cb0ad8} C:\Program Files\mcafee\msc\mcmscshm.dll
Expected COM Component not Present
Component Name: McLogDatabaseManager Class {5a40054f-2ebb-41bd-8a94-38c91aafbc43} C:\Program Files\mcafee\msc\mcdbmgr.dll
Expected COM Component not Present
Component Name: CoMcReport Class {678babbe-fe1a-40a6-bb51-dfbf5f902e02} C:\Program Files\mcafee\msc\rprtshm.dll
Expected COM Component not Present
Component Name: McMscHelper Class {72fa3944-c398-4300-bfaf-00f83a7f1b3e} C:\Program Files\mcafee\msc\mcmscshm.dll
Expected COM Component not Present
Component Name: McDspRegistry Class {78efc69b-fd0e-4f47-90d6-2fad478c468d} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
Expected COM Component not Present
Component Name: CoMcCategories Class {7b3be4b3-1aca-40a1-b056-e01874b94975} C:\Program Files\mcafee\msc\mcmscshm.dll
Expected COM Component not Present
Component Name: PSFactoryBuffer {80ad3138-435c-499b-a71f-7f129960e6f7} C:\Program Files\mcafee\msc\mcprsshm.dll
Expected COM Component not Present
Component Name: McReportRecentEvent Class {8472b0b6-1510-4c08-b72f-1005782af3d2} C:\Program Files\mcafee\msc\mcprtmgrplugin.dll
Expected COM Component not Present
Component Name: PSFactoryBuffer {95159ed8-48a3-4e84-9c75-550675f1f47f} C:\Program Files\mcafee\msc\mcctxmenufrmwrk.dll
Expected COM Component not Present
Component Name: CoMcIPTMgr Class {9bb86057-19a1-49bb-a522-d4ce0af55767} C:\Program Files\mcafee\msc\mciptshm.dll
Expected COM Component not Present
Component Name: McPersonalization Class {a557a096-4da4-4e32-b863-bafd39eeb367} C:\Program Files\mcafee\msc\mcprsshm.dll
Expected COM Component not Present
Component Name: McDspDatabaseMgr Class {a8c5e344-038d-46d8-8b41-aed5c5bc9905} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
Expected COM Component not Present
Component Name: CoMcMscCShim Class {ad6e7abf-e06f-4ff6-b734-d04f22dae042} C:\Program Files\mcafee\msc\mcmscshm.dll
Expected COM Component not Present
Component Name: CoMcInfoviz Class {b7d66a11-7233-4e29-a3b7-9d359344ed5b} C:\Program Files\mcafee\msc\mcmscshm.dll
Expected COM Component not Present
Component Name: McGensettings Class {bf1a6196-0201-41ff-9024-ebdca65a2d85} C:\Program Files\mcafee\msc\mcgsshm.dll
Expected COM Component not Present
Component Name: McCtxFrmWrk Class {cca9efd3-29ed-430a-ba6d-e6bbff0a60c2} C:\Program Files\mcafee\msc\mcctxmenufrmwrk.dll
Expected COM Component not Present
Component Name: PSFactoryBuffer {d38b2a0a-d751-4795-8cac-dbce8ef7d103} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
Expected COM Component not Present
Component Name: McDspFileSystem Class {d8736336-1be6-4b07-82ed-76995ce281de} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
Expected COM Component not Present
Component Name: McMscHelper Class {df659ff1-a244-4d36-9f84-75bb2d03eb2e} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
Expected COM Component not Present
Component Name: PSFactoryBuffer {e0827905-82d3-4566-aba1-c67e4447f27e} C:\Program Files\Common Files\McAfee\Platform\mcsystraymgr.dll
Expected COM Component not Present
Component Name: ManageOem Class {e66d03f6-c1cf-4d8c-997c-fae8763375f6} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
Expected COM Component not Present
Component Name: McDspSystemInfo Class {eedac291-85bc-488f-92df-ba392d4ac6de} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
Expected COM Component not Present
Component Name: CoMcTaskScheduler Class {f5ddf629-fac9-4aa5-9bff-eda5ff8026ab} C:\Program Files\mcafee\msc\tsktcshm.dll
Expected COM Component not Present
Component Name: McUninstaller Class {f6f390db-9953-497b-b2f8-9f9b7c8a1b1c} C:\Program Files\mcafee\msc\mcuinshm.dll
Top IssuesOK
SYSTEMOK

Product Name:McAfee WebAdvisor
Product Version:4.0.6.161
Language:en-us
Partner:McAfee
Health Check Details
RegistryOK
File2 file(s) incorrect
Expected File not Present
File: c:\program files (x86)\mcafee\siteadvisor\blist.dat
Expected File not Present
File: C:\Program Files (x86)\mcafee\siteadvisor\tlist.dat
ProcessOK
ServiceOK
COMOK
Top IssuesOK
SYSTEMOK

Product Name:Personal Firewall
Product Version:17.3.160
Language:en-us
Partner:BBSS
Health Check Details
RegistryOK
FileOK
ProcessOK
ServiceOK
COMOK
Top IssuesOK
SYSTEMOK

Product Name:Parental Controls
Product Version:18.3.181.0
Language:en-us
Partner:BBSS
Health Check Details
RegistryOK
FileOK
ProcessOK
ServiceOK
COMOK
Top IssuesOK
SYSTEMOK

Product Name:AntiSpam
Product Version:17.3.159
Language:en-us
Partner:BBSS
Health Check Details
RegistryOK
FileOK
ProcessOK
ServiceOK
COMOK
Top IssuesOK
SYSTEMOK

Product Name:McAfee Vulnerability Scanner
Product Version:6.3.155
Language:en-us
Partner:BBSS
Health Check Details
RegistryOK
FileOK
ProcessOK
ServiceOK
COMOK
Top IssuesOK
SYSTEMOK

Product Name:McAfee Home Network
Product Version:10.3.163
Language:en-us
Partner:BBSS
Health Check Details
RegistryOK
FileOK
ProcessOK
ServiceOK
COMOK
Top IssuesOK
SYSTEMOK
0 Kudos
1 Solution

Accepted Solutions
Moderator
Moderator

Re: McAfee Security Center

Jump to solution

Hallo Herr Kölle,

Ich grüße Sie!

Ich empfehle Ihnen, McAfee erneuert zu installieren. Ich möchte Sie gern auf einen Artikel hinweisen. wo Sie eine Schritt für Schritt Anleitung auch mit Screenshots finden. -

Wir wären für eine kurze Rückmeldung sehr dankbar.

MfG,

Plamen

0 Kudos
4 Replies
Peacekeeper
Level 20

Re: McAfee Security Center

Jump to solution

Moving to german forum

That install seems to be corrupted try uninstalling via the Programs and features windows feature and reboot then download and run MCPR from the link below and reboot. retry the install. If still having issue call support for Germany and see if they can help if not request an escalation callback.

Uninstall Mcafee

Call support

Umzug in das deutsche Forum

Diese Installation scheint beschädigt zu sein, versuchen Sie, die Windows-Funktion "Programme und Funktionen" zu deinstallieren und neu zu starten, dann laden Sie MCPR vom unten stehenden Link herunter und starten Sie den Rechner neu. Wiederholen Sie die Installation. Wenn Sie weiterhin Support für Deutschland haben und sehen, ob sie helfen können, wenn Sie keinen Eskalations-Rückruf anfordern.

McAfee deinstallieren

Anrufunterstützung

0 Kudos
Moderator
Moderator

Re: McAfee Security Center

Jump to solution

Hallo Herr Kölle,

Ich grüße Sie!

Ich empfehle Ihnen, McAfee erneuert zu installieren. Ich möchte Sie gern auf einen Artikel hinweisen. wo Sie eine Schritt für Schritt Anleitung auch mit Screenshots finden. -

Wir wären für eine kurze Rückmeldung sehr dankbar.

MfG,

Plamen

0 Kudos
akebono
Level 7

Re: McAfee Security Center

Jump to solution

Hallo Plamen,

Vielen Dank für die Hilfe, das Deinstallationstool hat geholfen!

Nach erneuter Installation funktioniert mein McAfee jetzt.

Viele Grüße!

0 Kudos
Moderator
Moderator

Re: McAfee Security Center

Jump to solution

Hallo,

ich danke Ihnen sehr für Ihre Rückmeldung und freue mich, dass wir das Problem lösen konnten. Bei weiteren Fragen stehen wir Ihnen gern zur Verfügung.

MfG,

Plamen

0 Kudos