Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7
Report Inappropriate Content
Message 1 of 2

How to delete iPhone or Android from McAfee EMM


I try to delete mobile devices iPhones or Androids from Mcafee EMM (in ePolicy Orchestartor 5.3.1).

I delete EMM mobile app from iphone, then delete all profiles associated with EMM. Then I go to ePO and delete this mobile (from System Tree).

But after some time (about 20-40 minutes) this iphone is appear on System Tree in ePO with current LastCommunication time

In Device Details (in ePO) I see - MDM Uninstall: Completed.

If uninstall was completed why this iPhone is presented in ePO and how to remove it from ?

1 Reply
Level 7
Report Inappropriate Content
Message 2 of 2

Re: How to delete iPhone or Android from McAfee EMM


when deleting the item from system tree in ePO use check box "Remove agent on next agent-server communication". After the second deletion the item never appear in system tree.

You can controlling the deletion by checking columns "Compliant" and "Device status".

Hope it will be usefull for somebody.

Regards, Roman.

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community