I have a user with a Galaxy S5 version 4.4.2
We tried clearing the data.
Reinstalling both apps.
Restart phone between uninstalls.
Updated configuration multiple times.
We set a screen-lock password.
Do we need to update the phone?
We have the latest version of both EMM & Secure Container (brand new phone).
Out of over 200+ phones, this has only happened to 1.
Any suggestions would help - thanks.
There should be a secure_containerX.log in the root directory of the device. That should contain more information about why the device is failing to configure properly. feel free to post the log file here if you can't make sens of what you're seeing. I would also see if you can configure the same user on a different android device to try and isolate the issue to a device vs user account.