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error installing mcafee agent 5.6.4.151 (error 1603)

Hi guys,

Need your help on my issue, I try to installing the Mcafee agent 5.6.4.151 into client machine but got the error 1603. Could someone help me how to trouble shoot this issue. 

Below the error log that i get from the machine.

 

MSI (s) (F0:34) [16:20:01:785]: Note: 1: 1708
MSI (s) (F0:34) [16:20:01:786]: Transforming table Error.

MSI (s) (F0:34) [16:20:01:786]: Transforming table Error.

MSI (s) (F0:34) [16:20:01:787]: Produkt: McAfee Agent -- Installationsvorgang fehlgeschlagen.

MSI (s) (F0:34) [16:20:01:789]: Das Produkt wurde durch Windows Installer installiert. Produktname: McAfee Agent. Produktversion: 5.06.0402. Produktsprache: 1031. Hersteller: McAfee, Inc.. Erfolg- bzw. Fehlerstatus der Installation: 1603.

MSI (s) (F0:34) [16:20:01:794]: Deferring clean up of packages/files, if any exist
MSI (s) (F0:34) [16:20:01:794]: MainEngineThread is returning 1603
MSI (s) (F0:E0) [16:20:01:797]: No System Restore sequence number for this installation.
MSI (s) (F0:E0) [16:20:01:803]: User policy value 'DisableRollback' is 0
MSI (s) (F0:E0) [16:20:01:803]: Machine policy value 'DisableRollback' is 0
MSI (s) (F0:E0) [16:20:01:803]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (F0:E0) [16:20:01:804]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (F0:E0) [16:20:01:805]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (F0:E0) [16:20:01:807]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (F0:E0) [16:20:01:807]: Restoring environment variables
MSI (s) (F0:E0) [16:20:01:808]: Destroying RemoteAPI object.
MSI (s) (F0:48) [16:20:01:808]: Custom Action Manager thread ending.
MSI (c) (CC:D0) [16:20:01:817]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (CC:D0) [16:20:01:821]: MainEngineThread is returning 1603
=== Verbose logging stopped: 24.06.2020 16:20:01 ===

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Re: error installing mcafee agent 5.6.4.151 (error 1603)

Hello @syafiq 

Thanks for your post.

I would like to know, How you are installing the Agent, ePO or Manually?

Also if possible please provide us the logs from Server.log (ePO Server) + Windows/Temp/McAfee Logs Folder from client machine after reproducing the issue.

If you are doing from ePO please make sure that KB56386 is followed.

While attaching the logs please make sure you are removing all the environmental information like IP Address ,Host Name, DNS etc. etc or you can provide me the logs in Private Chat. 

Try to post this in ePO Channel for better visibility to other members.

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