ePolicy Orchestrator is not deploying the Agent on Clients PC

[Former Member]

* Server: ePolicy Orchestrator 4.0.0 (Build: 1151)
* VirusScan® Enterprise 8.7i
* SiteAdvisor 2.0
* AntiSpyware Enterprise Module 8.7

- McAfee Agent for Windows 4.0.0
- Engine 5301.4018

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Clients O.S.: Windows XP PRO SP3
everything was working fine ..
all firewalls are disable on the client PC's
ePolicy Orchestrator is not syncing with them

when i open the ePO: Compliance Summary
only 18 Compliant - 0 Non-Compliant (Company Pc's over 40 PC)

any help just to discover the problem !?

[Former Member]

When you say "not syncing" do you mean that the agent isn't checking into the ePO, VirusScan is not pulling DAT updates from the ePO, or both? Several questions, assuming an agent issue...

1. How was the agent installed on the machines that aren't communicating with the ePO? (manually vs. pushed from the ePO)
2. Do the remaining 22 computers show up in the ePO as unmanaged?
3. Does the agent respond on port 8081 when attempting a connection through a web browser? (assuming your policy allows it)
4. Are you able to ping the ePO from the client computers that aren't communicating?
5. Are you able to telnet to port 81 on the ePO from these clients?
6. Does the Agent Monitor allow you to "Collect and Send Props" manually from a client?

[Former Member]

Hi

On the last point, run ‘CmdAgent.exe /s’ in the McAfee Common Framework folder and then click the buttons to perform each function.

[Former Member]

Hi

You will need to have administrator privs and put the full path into the run box, what I do is open explorer and find the file, then open a run box and delete whats in there, then left mouse button drag and drop the file to the run box, then go to the end and put a space then /s, finally click ok.

[Former Member]

ok i tried it .. not working
note: i have administrator permission

1- C:\Program Files\McAfee\Common Framework\CmdAgent.exe /s

2- C:\Program Files\McAfee\Common Framework\CmdAgent.exe/s

3- "C:\Program Files\McAfee\Common Framework\CmdAgent.exe" /s

4- "C:\Program Files\McAfee\Common Framework\CmdAgent.exe/s"

5- "C:\Program Files\McAfee\Common Framework\CmdAgent.exe /s"

i type all this commands in the run command ..

Show error
Windows cannot find 'c:\program'. make sure you type the name correctly

[Former Member]

Hi

I will try to respond later as a bit busy just now, number 3 is the one that should work, command inside quotes and the parameter outside.
If this is not working you may need to reinstall Framepackage.

I will try to get back on a little later and explain process or point you at a KB article, it basically is FRMINST.EXE /FORCEUNINSTALL and then push the agent again but you may need to remove files and registry entries as well.

Good luck, talk to you later

[Former Member]

Also, if you are upgrading a really old version, the "McAfee" folder may be "Network Associates".