cancel
Showing results for 
Search instead for 
Did you mean: 

Problems with Download Page

HI

When I try to access from my PC into downloads page I write GRANT NUMBER and e-mail address but when I push to accept button, nothing happens. I return again and again to the same page.

If I try it with the same credentials in another PC, all works fine.

What happens in my PC?

Thanks

5 Replies
shitiz McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 6

Re: Problems with Download Page

Hi 


This seems to be either browser specific issue or restrictions enforced for the logged in user on that client PC.

I verified no issues with the portal : https://www.mcafee.com/enterprise/en-us/downloads/my-products.html

Hope this is helpful.!

If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thank you!!

Highlighted
AdithyanT McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 3 of 6

Re: Problems with Download Page

Hi @aortizma,

Thank you for your post. Sadly, I have also faced this few times. This issue has always been due to one reason for me: Cache left uncleared in my browser. Can you kindly try clearing the cache and cookies and let me know how it works? Also try incognito, if you are using Chrome which may help.

I sincerely hope this helps.

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T

Re: Problems with Download Page

I've cleaned cache, but IE and Chrome make the same.

I've could entry with Edge.

Regards

AdithyanT McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 5 of 6

Re: Problems with Download Page

Hi @aortizma,

Thank you for your quick response. Am I correct in understanding that you are able to access the website using Edge? I can confirm you that we do not have any site/Server issues with respect to downloads portal as of now!

Any luck with incognito?

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T
cheetah
Level 10
Report Inappropriate Content
Message 6 of 6

Re: Problems with Download Page

Just my 2p:

 

Try a Browser in Private Mode/Incognito Mode.

 

 

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community