cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

McTray.exe (Will not start automatically and icon not showing in notification area)

Hi everyone, I am having a problem with mctray.exe.

I have 20 computers (Windows) installed with mcafee agent, virusscan and HIPs and managed centrally by ePo.

In some of the computers, mctray.exe does not start automatically even though login using administrator account.

In addition, if I run ProgramFiles\McAfee\Common Framework\McTray.exe manually as administrator, the notification icon is not showing in the notification area even though it is running. (McTray.exe listed in Processes list of Task manager)

Anyone please help and guide me on troubleshooting/solving this issue. Thanks.

4 Replies
Highlighted
Level 14
Report Inappropriate Content
Message 2 of 5

Re: McTray.exe (Will not start automatically and icon not showing in notification area)

Hi,

perhaps Mctray debug logs help you obtain more information:

https://kc.mcafee.com/corporate/index?page=content&id=KB69045&actp=search&viewlocale=en_US&searchid=...

Attila

Re: McTray.exe (Will not start automatically and icon not showing in notification area)

Thanks a lot, will take a look at the debug file.. update you guys if I found anything..

Highlighted
Level 15
Report Inappropriate Content
Message 4 of 5

Re: McTray.exe (Will not start automatically and icon not showing in notification area)

First step is to check the two policies that have an influence on the tray icons

Capture1.PNG

and

Capture2.PNG

Basically the 'general' policy for VSE and the Agent have options to show/hide the tray icons. Make your 'some computers' have a policy that's not set to hide it.

Highlighted

Re: McTray.exe (Will not start automatically and icon not showing in notification area)

Thanks a lot for the guidance.

Seem like the my configuration in the polices of McAgent and VirusScan is correct

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community