Please McAfee and McAfee Customers take a minute to read over this and add your thoughts.
First off I just want to state this is not an attempt to bash McAfee. This thread however is a list of issues I deal with on a daily basis that make managing McAfee software far more difficult than it should really be. These are items I would like to see resolved, and I know a good number of other paying customers of McAfee have the same feelings as well.
Grant Download Area
Patch location fragmentation (issues with where patches are located)
Patch fragmentation (issues within the patches themselves)
Any issues metnioned involving websites has been replicated under IE7, IE8, Firefox 3, Firefox 3.5 across several machines running WinXP, WinVista, and Win7.Message was edited by: brentil on 11/4/09 7:45 AM
Here's another feature McAfee can add to the "McAfee TODO list"
Create a new automated process for antivirus exclusions. You guys give me HEADACHES with all the research I have to do on this topic. Systems administrators are too busy in survival mode to handle this all the time.
HOW TO GUIDE FOR YOUR NEW SITE ----- ARE YOU CODING YET?
Happy Customers and hell, you probably could charge a few for the reports. Naturally you will be using my idea and I will want my share of the cash...
Royality Fees - Yes, I have lots of ideas for your products and I do accept $$$$$
Thanks for your detailed feedback, Brentil. I'm responsible for the customer facing Support websites for McAfee, ServicePortal being one of them. I'm working on building requirements for the next release of the site, and the good news is most of your points are already addressed in our planning. Top of the list is improving our customer experience with downloads of updates and patches and proactive customer notifications. I'll ensure each of your items below are included in this process.
As for your issues with patches themselves, I will forward this to the appropriate resources at McAfee.
Thanks again for your valuable and well thought out feedback.
Director, Global Online Services
Greg, I greatly appreciate your reply on this subject. We've been voicing these issues to our sales reps and technical reps whenever we talk to them but it always just felt like it was falling of deaf ears. It is very nice to see this issues being acknowledged and worked on.
A very good example of the issue with Extensions and Patches themselves can be seen from the Windows 7 control issues we've helped several users with. We're talking about confused administrators too and not end users.
The 4.0 P3 Extension is in the http://mysupport.mcafee.com/ website under Downloads as McAfee Agent 4.0 Extension Patch 3 which you then check into Extensions.
8.7 P2 Extension is inside of the P2 zip file, you have to extract it
and check it into the Extensions area manually. It's the
VIRUSCAN8700.zip file in that zip, which you'll also want to unzip and
check in the Reports file too, VIRUSCANREPORTS.zip.
4.5 Extension is in the Grants download area under the McAfee Agent
4.5.0 heading as the EPOAGENTMETA.zip file which you then check into
the Extensions area.
When I've asked about getting notifications when patches and updates come out for the products we own, I've been told that that kind of service is only for Platinum customers. I wonder if anyone here has platinum support and whether that has made a difference in email notifications for patch releases.
It seems every problem I've run into during the last few months, I've been told I'd need to have platinum support to get the tool that solves the problem. It has happened twice in the last three months. If platinum support is basically required to use the products, then it should be what is sold from the start.
Thanks for the feedback. We are working on adding alert notifications for all corporate customers, not just Platinum. It will allow you to "opt in" for different levels of alerts, one being product updates. We'll post links to this service on the ServicePortal and in the community when we launch it. The first phase should be in the next month or two.
Its a real shame that ePO cannot be configured to download all customer entitlements ready to be checked in to ePO repository, or at least post this info to the ePO dashboard