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Help! - McAfee Agent question

So here is the issue that I am facing. I install  a standalone McAfee Agent package on a Windows Server 2012 R2 Hyper-V server. It says it installs successfully, but in the Common Framework folder the only thing that is in there is a "traceapp.dll" file. Any help would greatly be appreciated.

If there are any registry keys of hidden files that I need to check, let me know.

10 Replies
catdaddy Reliable Contributor
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Message 2 of 11

Re: Help! - McAfee Agent question

What Corporate Product are you using please? I can move your discussion to a more appropiate area for better assistance.

Cliff
McAfee Volunteer

Re: Help! - McAfee Agent question

So I using McAfee Agent 5.0.5.658. I am installing it manually.

NMaurMcAfee McAfee Employee
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Message 4 of 11

Re: Help! - McAfee Agent question

A fresh install of 5.0.5 should install to C:\Program Files\McAfee\Agent.

Re: Help! - McAfee Agent question

So I have reinstalled it; does it take time to cook? before that shows up?

Re: Help! - McAfee Agent question

So I am not sure why under the following path C:\Program Files (x86)\McAfee\Common Framework; there is only traceapp.dll?

NMaurMcAfee McAfee Employee
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Message 7 of 11

Re: Help! - McAfee Agent question

New versions of the Agent install in C:\Program Files\McAfee\Agent.

NMaurMcAfee McAfee Employee
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Message 8 of 11

Re: Help! - McAfee Agent question

Before what exactly shows up? If you install framepkg.exe (default name for the client) it should install directly to C:\Program Files\McAfee\Agent.

So once you get the popup saying the install has completed you should see the files there.

Re: Help! - McAfee Agent question

So I get the that; I don't see the frameworkservice; though?

NMaurMcAfee McAfee Employee
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Message 10 of 11

Re: Help! - McAfee Agent question

Version 5.x doesn't use the framework service. It uses McAfee Agent Service & McAfee Agent Common Services. Are the services running and the machine communicating with your ePO?

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