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seauser
Level 7
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Message 1 of 11

Can't install McAfee Agent

Hey,

I have a problem while trying install mcafee agent on one of the computers that I manage.

When I install the agent and open the mcafee agent monitor, it's writing there "static" instead of "agent service is now running". After uninstall and install again, it's sometimes writes "agent service stopped".

What is the problem? Why I can't install the agent? (I've tried to restart the service but it doesn't change anything).

Thank you all who can help me! 

10 Replies

Re: Can't install McAfee Agent

Hi

Kindly follow the command to uninstall the MA c:\program files\McAfee\commonframework\frminst /remove=agent

And restatrt the machine and install the McAfee agent this will works u fine

seauser
Level 7
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Message 3 of 11

Re: Can't install McAfee Agent

Hey,

Thank you for your reply!

I wrote the command: "c:\ptogram files (x86)\mcafee\common framework\frminst.exe" /remove=agent

but there is an error: "The parameters is incorrect. [It's already in unmanaged mode and cannot be removed]".

What does this mean?

Tristan
Level 15
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Message 4 of 11

Re: Can't install McAfee Agent

Try

c:\program files (x86)\mcafee\common framework\frminst.exe" /forceuninstall

Re: Can't install McAfee Agent

Hi

Does the server is able to ping the client as well as the client can be able to ping the server ? if its kindly create a new framepkg.exe file and start the MA agent installation...

seauser
Level 7
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Message 6 of 11

Re: Can't install McAfee Agent

Hey,

Tristan - that's how I uninstall the agent and it doesn't working. I've uninstall and install the agent a couple of times.

lakshmanas - the client can ping the server and the server can ping the client. When I installed the agent, I took new framepkg from the server...

I think the problem maybe is because of the client. What can it be?

Re: Can't install McAfee Agent

Hi-

So that the issue is agent nat able to get the information from the server could u check the client machines sitelist.xml wheather that xml file is having correct information about the ePO server .....

Re: Can't install McAfee Agent

Could u pls post the screen shot of the error msg so that we can get clear idea about the issue....

seauser
Level 7
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Message 9 of 11

Re: Can't install McAfee Agent

Hey,

How can I check the sitelist.xml? I tried to replace the sitelist with the one I export from the server but nothing changed. Maybe I didn't do it right - I've just delete one and copy the new. But if this is the problem, why other clients can connect to the server while this one can't?

I'm sorry, I can't post the screen shot... But I can explain what the problem is...

This client has an agent but the server says it's UNMANAGED. So I uninstall and install again. After it says "mcafee agent setup completed successfully", another window pop up - "windows configures mcafee agent..." but it's cancaeled, and when I opened the Agent Monitor, it writes "static". Sometimes I uninstall and install again - it writes (agent monitor) "agent service is now stopped". I go to the service, and I can't start him.

By the way, in the add&remove programs the agent is there...

Tristan
Level 15
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Message 10 of 11

Re: Can't install McAfee Agent

I would start from fresh.

1. c:\program files (x86)\mcafee\common framework\frminst.exe" /forceuninstall

2. reboot  <- v.important step as uninstall then reinstall of agent never works properly, it always requires a reboot in between

3. If you can run the Microsoft installer cleanup utility MSICUU2.exe and remove any references to the agent.

4. reboot

5. Disable the firewall on the client

6. deploy agent from ePO server to the client

for steps 3 &4 the utility used to be avaliable from the Microsoft website but i think it's been retired but it's possible to find it through Google

Message was edited by: Tristan on 28/12/11 12:27:35 GMT
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