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After Sign Up McAfee, My Computer Is Crashing A Lot

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Hello friends, I sign up for McAfee for one year subscription package. But I am having a problem on my computer, after doing this my computer hanging a lot. Then I checked the task manager and see CPU usage Msmpeng.Exe file to the entire page. I do not understand whether the problem may occur due to signing up the antivirus. Could someone help me friend to solve the issue?

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Saif_f
McAfee Employee
McAfee Employee
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Re: After Sign Up McAfee, My Computer Is Crashing A Lot

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Hi @MoshePrice 

Thank you for posting in community forum. I would like to inform that Msmpeng.exe is a Antimalware service executable from Microsoft. This is not a McAfee process. If you have installed McAfee on the computer, then kindly disable Windows Defender and any other 3rd party AV solutions so that the systems performs correctly.

Ref:

McAfee Enterprise products that don't support using third-party security solutions that provide the same functionality

https://kc.mcafee.com/corporate/index?page=content&id=KB89595

How to turn off Defender antivirus protection in Windows Security

https://support.microsoft.com/en-us/windows/turn-off-defender-antivirus-protection-in-windows-securi...

Kind Regards,

 

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2 Replies
Saif_f
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 3

Re: After Sign Up McAfee, My Computer Is Crashing A Lot

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Hi @MoshePrice 

Thank you for posting in community forum. I would like to inform that Msmpeng.exe is a Antimalware service executable from Microsoft. This is not a McAfee process. If you have installed McAfee on the computer, then kindly disable Windows Defender and any other 3rd party AV solutions so that the systems performs correctly.

Ref:

McAfee Enterprise products that don't support using third-party security solutions that provide the same functionality

https://kc.mcafee.com/corporate/index?page=content&id=KB89595

How to turn off Defender antivirus protection in Windows Security

https://support.microsoft.com/en-us/windows/turn-off-defender-antivirus-protection-in-windows-securi...

Kind Regards,

 

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and give a Kudo, together we can help other members.

Re: After Sign Up McAfee, My Computer Is Crashing A Lot

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Thank you for reverting back. But I found a solution online about the msmpeng.exe high CPU issue and from here I followed the 1st solution to stop Windows defender's scanning process. After doing this method, the problem got solved. Now my computer is not crashing at all like before.

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