cancel
Showing results for 
Search instead for 
Did you mean: 

uninstall endpoint security

Good Morning,

  I have a problem with the uninstall of endpoint security 10.5.

How can i force the uninstall of this program?

I can 't uninstall it from epo or from remove app control panel of windows.

Are there some tools that can help me?

Thanks

Claudio

8 Replies
DocB
Level 11
Report Inappropriate Content
Message 2 of 9

Re: uninstall endpoint security

Claudio,

If you have a service contract with McAfee, open a service ticket and request the removal tool.  You can use the EEDK to build an uninstall package with the removal tool.

HTH,

DocB

ahamm
Level 9
Report Inappropriate Content
Message 3 of 9

Re: uninstall endpoint security

I found some registry keys that contain the uninstall calls for Endpoint Security.
Under:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Network Associates\ePolicy Orchestrator\Application Plugins\

you'll find all plugins to ENS, look into the different sub key, there are the uninstall call's for each of them.

 

Re: uninstall endpoint security

There is a binary you can get from McAfee Support called Ripper It time bombs every month or so, and you have to get a new one.

 

Highlighted

Re: uninstall endpoint security

Claudio,

McAfee discontinued the former "Ripper Tool" and introduced a new Endpoint Product Removal. Along side with a new Graphic Interface can remove more products than the former "Ripper Tool".

Please open a Service Request with Mcafee Support and request the Endpoint Product Removal. Follows bellow how to use the Tool once provided by Support.

https://kc.mcafee.com/agent/index?page=content&id=PD27734&actp=null&viewlocale=en_US&showDraft=false...

Re: uninstall endpoint security

A rose by any other name...

denn
Level 9
Report Inappropriate Content
Message 7 of 9

Re: uninstall endpoint security

I have tried the latest Mcafee removal tool with GUI. From GUI it's working, But I have i EEDK package for this tool and trying to remove ENS from ePO with client task same as with previous tool and no luck. Task just finished successfully and nothing esle... also they changed commands. Was /ENS now --ENS, tried both...

 

McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 8 of 9

Re: uninstall endpoint security

@denn The EPR Tool will not run with any switch unless you have first accepted the EULA via the switch "--accepteula".

So, if you are looking to remove ENS, your switch would be as follows:

--accepteula --ENS

All of this is outlined in the EPR User Guide that can be found in our Knowledge Center https://kc.mcafee.com/resources/sites/MCAFEE/content/live/PRODUCT_DOCUMENTATION/27000/PD27734/en_US/...

I've recorded a walkthrough video for use of the tool with the EEDK that I'm hoping to get publicly available soon.

 

Was my reply helpful?

If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply so together we can help other members?

denn
Level 9
Report Inappropriate Content
Message 9 of 9

Re: uninstall endpoint security

removal.PNG

 

no luck. Task failing

 

 16:54:53 The task McAfee Agent >  Product Deployment is freed 
 16:54:53 Scheduler: Task [McAfee Agent >  Product Deployment] is finished 
 16:54:53 The task  McAfee Agent >  Product Deployment has failed 
 16:54:52 Agent communication session closed 
 16:54:52 Package uploaded to ePO Server successfully 
 16:54:52 Agent is connecting to ePO server 
 16:54:52 Agent communication session started 
 16:54:52 Sending the next batch of 1 data channel items 
 16:54:47 Update Finished 
 16:54:47 Error occurred while installing MFREMOVA1000. 
 16:54:47 Verifying McAfeeEndpointProductRemoval_2.0.0.70.exe. 
 16:54:47 Installing MFREMOVA1000. 
 16:54:46 Loading update configuration from: PkgCatalog.xml 
 16:54:46 Extracting PkgCatalog.z. 
 16:54:46 Verifying PkgCatalog.z. 
 16:54:45 Downloading PkgCatalog.z. 
 16:54:45 Verifying MFREMOVA1000-det.mcs. 
 16:54:44 Loading update configuration from: catalog.xml 
 16:54:44 Extracting catalog.z. 
 16:54:44 Verifying catalog.z. 
 16:54:44 Initializing update... 
 16:54:44 Checking update packages from repository ePOSA_xxxx. 
 16:54:44 Agent communication session closed 
 16:54:44 Package uploaded to ePO Server successfully 
 16:54:44 Agent is connecting to ePO server 
 16:54:44 Agent communication session started 
 16:54:44 Sending the next batch of 1 data channel items 
 16:54:43 The task McAfee Agent >  Product Deployment becomes active 
 16:54:43 Scheduler: Invoking task [McAfee Agent >  Product Deployment]...