mcshield process is using 96% of the CPU when a web application is running!
Clients should run a portable application which creates some folders where it resides plus a shortcut on the Desktop. The user double clicks the shortcut and then he/she is able to login to a web service. Up to now everything seems normal. Once the user chooses an item in the web service the mcshield.exe fills the CPU up to 96%. After investigation we found that it is On-Access scan which causes the CPU usage. However excluding the folder where the EXE file resides along with all the sub-folders does not solve the issue. How and what should we investigate more to find the real cause of this situation?
Actually it is the original EXE file which is being scanned. The EXE file runs the operations QueryNetworkOpenInformationFile and McAfee Scanner Service starts a non-stop scanning although the filename is excluded in Exclusions and is set to Low Risk in Process Settings and it is definitely On-Access policy which is causing the issue.
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