mcafee Endpoint Security Threat Prevention On-Access Scan stops file copy from the network

[it1024]

Dear guys,

Actually after several turnings on and off I found that Threat Prevention On-Access Scan stops file copy from the network. We have got a network software which wants to copy a file of 200 megabytes to every client but it stops after 30% progress. When I disable On-Access scan the file copy process finishes successfully. I would be appreciated if you kindly let me hear your ideas?

McAfee Endpoint Security

[chealey]

Hi @it1024 

What file type is being copied?

Do you have scan network files enabled with your OAS policy? If yes, you may want to disable this.

[AdithyanT]

Hi @it1024,

Thank you for your post! Adding to what @chealey  has advised, Stopping scans midway is a strange behavior. Is it one file or a bunch of files you are dealing with?

May I know what Network software is being used?

Also, can you please let us know if you have any detections in your OnAccessScanActivity log?

Log location: %programdata%\McAfee\Endpoint Security\logs\

I sincerely hope we get some answers form this log!