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Former Member
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Message 1 of 6

mc afee removed my files by mistake

How can I recover and find my files? 

I have Os windows10 .

5 Replies
LKS
McAfee Employee
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Message 2 of 6

Re: mc afee removed my files by mistake

Hi veronikas,

could you please explain the issue in detail. Unfortunately we do not have much information to provide suggestion. 

Former Member
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Message 3 of 6

Re: mc afee removed my files by mistake

what is information do u need? I do not understand in this too much... sorry
LKS
McAfee Employee
McAfee Employee
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Message 4 of 6

Re: mc afee removed my files by mistake

What is the McAfee product are you using. Are you using Enterprise product like VSE/ENS or consumer AV product.  Is your file got deleted while scanning. 

Former Member
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Message 5 of 6

Re: mc afee removed my files by mistake

Yes after scanning . I use Enterprise .

 

Former Member
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Re: mc afee removed my files by mistake

Hi @Former Member 

Which Enterprise product do you use... ENS or VSE?

If we deleted the file, it will be moved into the quarantine folder. See this guide for ENS on how to restore from quarantine: https://docs.mcafee.com/bundle/endpoint-security-10.6.0-threat-prevention-product-guide-windows/page/GUID-0882F694-08D6-435E-9594-4166BB657A75.html

However be aware that if you restore it without adding an exclusion, it will be re-scanned and re-deleted again if our detection of the file is the same. I would encourage you to submit the quarantined file via a Malware Support case to our labs team so they can review the sample as a false positive: https://kc.mcafee.com/corporate/index?page=content&id=KB85567

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