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endpoint hangs on installing system requirements

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endpoint hangs on installing system requirements on windows 7

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McAfee Employee BEllis
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Message 5 of 6

Re: endpoint hangs on installing system requirements

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Best thing i can do is tell you to open a case and collect a sysprep and mer. This will allow us to understand what is going on. 

https://kc.mcafee.com/corporate/index?page=content&id=KB86691

Perform the steps in this section if the symptoms are any of the following:

  • System hang or deadlock
  • System BugCheck (blue screen)

Data collection steps for a system hang or deadlock:

  1. Configure the system to create a full memory.dmp. See KB56023.
  2. Configure the system to allow for a keyboard crash. See https://msdn.microsoft.com/en-us/library/windows/hardware/ff545499%28v=vs.85%29.aspx.
  3. Create the dump file when the issue occurs. Generally speaking, the longer you can wait before generating the dump file, the easier it is to identify the hang condition in the dump.

Data collection steps for a system BugCheck:

  1. Configure the system to create a full memory.dmp. See KB56023.
  2. Collect the full dump file when the system BugCheck (blue screen) occurs.

Data collection steps for FLTMC output:

  1. Open an administrative command prompt.
  2. Type fltmc.
  3. Collect the output from the fltmc command.

Do you have a case opened with support?

McAfee Support

Benjamin Ellis

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

5 Replies
McAfee Employee chealey
McAfee Employee
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Message 2 of 6

Re: endpoint hangs on installing system requirements

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Check the system has these root certificates installed:

McAfee product installation or upgrade fails, or fields do not populate, because of missing root certificates
Technical Articles ID:   KB87096
 
> which verison of ENS are you installing? is it a new install or an upgrade or a migration from VSE?
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If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?

Re: endpoint hangs on installing system requirements

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It is ENS 10.6.1 

Its a new install on a freshly imaged machine, i have done 4 machines all the same model and only one is getting this problem.

I have done the KB and it still hangs

 

Re: endpoint hangs on installing system requirements

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Any update on this? 

I have another client that hangs when updating as well. 

Just saying "starting hotfix update" and never moves on

McAfee Employee BEllis
McAfee Employee
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Message 5 of 6

Re: endpoint hangs on installing system requirements

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Best thing i can do is tell you to open a case and collect a sysprep and mer. This will allow us to understand what is going on. 

https://kc.mcafee.com/corporate/index?page=content&id=KB86691

Perform the steps in this section if the symptoms are any of the following:

  • System hang or deadlock
  • System BugCheck (blue screen)

Data collection steps for a system hang or deadlock:

  1. Configure the system to create a full memory.dmp. See KB56023.
  2. Configure the system to allow for a keyboard crash. See https://msdn.microsoft.com/en-us/library/windows/hardware/ff545499%28v=vs.85%29.aspx.
  3. Create the dump file when the issue occurs. Generally speaking, the longer you can wait before generating the dump file, the easier it is to identify the hang condition in the dump.

Data collection steps for a system BugCheck:

  1. Configure the system to create a full memory.dmp. See KB56023.
  2. Collect the full dump file when the system BugCheck (blue screen) occurs.

Data collection steps for FLTMC output:

  1. Open an administrative command prompt.
  2. Type fltmc.
  3. Collect the output from the fltmc command.

Do you have a case opened with support?

McAfee Support

Benjamin Ellis

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

McAfee Employee BEllis
McAfee Employee
Report Inappropriate Content
Message 6 of 6

Re: endpoint hangs on installing system requirements

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Here is a kb on mcafee sysprep

 

https://kc.mcafee.com/corporate/index?page=content&id=KB89860

 

It will be helpful for support case also

McAfee Support

Benjamin Ellis

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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