ePO is not able to detect Amcore version after upgrade from ENS 10.6 to 10.7

[vineet21]

I am not able to see the AmCore version in my ePO server console after I have upgraded few machines from ENS 10.6 to 10.7.  Sharing server & product details below

ePO server: 5.9

Agent Version: 5.0.6 & 5.6.3

I can see the last communication, Product installed but not getting the AMCore details from client machines. 

Note: I can see the updated AMCore version in client Endpoint Security console. 

[hnegishi · Accepted solution]

Hi @vineet21 

Have you installed extension files for ENS 10.7 TP and Common to ePO server?

If so, could you please attach a screenshot of Product properties for Endpoint Security Threat Prevention on the affected client?

Click a system name > Click Products tab >Click Endpoint Security Threat Prevention

[vineet21]

Thanks !!! yea some extension were missing.. I have updated the same.. its working now