cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
web1b
Level 7
Report Inappropriate Content
Message 1 of 8

ePO Upgrade Assistant Interfering With Admin Login To ePO Console

Jump to solution

We are in the process of migrating system to MVISION from on premises ePO.

Now, whenever an administrator tries to log into the local ePO console, the login page gets redirected to /UpgradeAssistant/welcome-login.do instead of the normal log in page core/orionNavigationLogin.do

Then the admin is greeted with an error "You are not authorized for this operation" that the admin hasto then manually navigate away from to get past.

How can we fix this?

1 Solution

Accepted Solutions
cdinet
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 5 of 8

Re: ePO Upgrade Assistant Interfering With Admin Login To ePO Console

Jump to solution

Please open a ticket then with the McAfee ENS team - this is their tool.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

7 Replies
Former Member
Not applicable
Report Inappropriate Content
Message 2 of 8

Re: ePO Upgrade Assistant Interfering With Admin Login To ePO Console

Jump to solution

Hello @web1b 

Thanks for your post.

I would like to suggest you to please refer the Orion.Log for more details.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

cdinet
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 3 of 8

Re: ePO Upgrade Assistant Interfering With Admin Login To ePO Console

Jump to solution

What version are you running for the upgrade assistant?  

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

web1b
Level 7
Report Inappropriate Content
Message 4 of 8

Re: ePO Upgrade Assistant Interfering With Admin Login To ePO Console

Jump to solution

2.9.0.16

cdinet
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 5 of 8

Re: ePO Upgrade Assistant Interfering With Admin Login To ePO Console

Jump to solution

Please open a ticket then with the McAfee ENS team - this is their tool.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

lmcgrath
Level 7
Report Inappropriate Content
Message 6 of 8

Re: ePO Upgrade Assistant Interfering With Admin Login To ePO Console

Jump to solution

no!!!  I need this fixed asap!

wjmarche23
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 7 of 8

Re: ePO Upgrade Assistant Interfering With Admin Login To ePO Console

Jump to solution

Hi @lmcgrath ,

Please upgrade EUA extension to 2.10.

Release notes:

https://docs.mcafee.com/bundle/endpoint-upgrade-assistant-2.10.x-release-notes/page/GUID-2D897B91-AA...

EUA-4238 Resolved an issue where users see the following error while using Endpoint Upgrade Assistant, You are not authorized for this operation.
Former Member
Not applicable
Report Inappropriate Content
Message 8 of 8

Re: ePO Upgrade Assistant Interfering With Admin Login To ePO Console

Jump to solution

I'm having the same problem.  Was a solution ever determined?

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community