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ePO 5.10 update 4: Unable to SAVE policy after modifying [save button greyed out]

In ePO 5.10 update 4, from Menu | Policy Catalog | Endpoint Security Common: Policy Category | Options | Workstation policy | Edit | Show Advanced | Certificates section | ticked the box under "allow" to allow a certificate from a vendor used in our environment so it will be trusted.  Next, I removed a process .exe from the Self-Protection category.  When I attempt to save the policy, the SAVE button is greyed out. 

I have tried from Chrome and IE from my workstation console.  I have validated that server name and about:blank are both in trusted sites.  I have also tried RDP'ing into the ePO server itself, using both Chrome and IE.  Same results.  SAVE button is greyed out. 

Any ideas? Thanks!   

5 Replies
McAfee Employee LKS
McAfee Employee
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Message 2 of 6

Re: ePO 5.10 update 4: Unable to SAVE policy after modifying [save button greyed out]

Thank you for providing detailed information. Let's try to isolate the issue. 

* Did you try to duplicate the same policy or duplicate default ENS common policy, then try to make the necessary changes, does it makes any difference.

* What is the ENS extension version are you using. Is it a latest version. I mean extension should be equal to the package version what you installed on the client machine nor higher version.

* I remember this kind of similar error in older version of ENS

Reference ID : ENSW-25686 for this issue

https://docs.mcafee.com/bundle/endpoint-security-v10-6-1-release-notes/resource/endpoint-security-v1...

User Interface ENSW-25686 Save button no longer grays out when changing the options in the Custom On-Demand task setting

* I think this issue reported against 10.6.1 May update extensions

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Re: ePO 5.10 update 4: Unable to SAVE policy after modifying [save button greyed out]

Thank you for your response.  

I made a duplicate of my policy, made a few changes to the policy, but the SAVE button is still grayed out.

I am running Extension version 10.6.1.1295 (October release).

The policy with this issue is within "Endpoint Security Common" | Options policy. 

Any other ideas or is a support call to McAfee required?  

Thank you for your help!

McAfee Employee cdinet
McAfee Employee
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Message 4 of 6

Re: ePO 5.10 update 4: Unable to SAVE policy after modifying [save button greyed out]

A ticket with McAfee is probably in order, but open it with ENS team.  I will also move this post over to ENS.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Re: ePO 5.10 update 4: Unable to SAVE policy after modifying [save button greyed out]

Thank you. I submitted an SR with McAfee. Service Request # 4-20508821311 has been created.

Re: ePO 5.10 update 4: Unable to SAVE policy after modifying [save button greyed out]

After reviewing my policy with technical support they advised since I have the "lock client interface" and "require uninstall password" checked at the top of the policy, in order for the save button to become active again I would need to re-enter the password in both places.  

I tried this, and in fact once I entered the password in both sections, then made my changes to the policy, I was able to select SAVE.  

 

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