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thanysae
Level 7
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Message 1 of 3

Windows Server 2008 R2 can't install Endpoint Security Threat Prevention.

Windows Server 2008 R2 can't install Endpoint Security Threat Prevention,because we have to install Endpoint Security Threat Prevention to windows server but can't install success, Before that, I had an inspection Supported Microsoft Windows Server operating systems can install , I want to solution for edit this case ?
2 Replies
rfranci
McAfee Employee
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Message 2 of 3

Re: Windows Server 2008 R2 can't install Endpoint Security Threat Prevention.

Hi,

 

Installation failure issue might have multiple reasons, we might have to check with the logs. I would request you to log a service request with McAfee Technical Support team for analysis.

Also, I would like to let you know that "Device Install Service" startup  is set to manual (trigger start) , "System Events Broker service "  startup must be set to "automatic (trigger start)" and power service must be running .

 

Thank you,

AdithyanT
McAfee Employee
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Message 3 of 3

Re: Windows Server 2008 R2 can't install Endpoint Security Threat Prevention.

Hi @thanysae,

Thank you for your post. I would like to gather some details regarding this issue:

1) Kindly please let us know if you have a Service Request logged for this and please DM me the same if you have one.

2) May I know the version of ENS being installed here?

3) How is the installation being attempted?

4) For local Installation, please gather the installation logs from %Temp%\McAfeeLogs\ Folder and for ePO based installation, Kindly please gather the log files from C:\Windows\Temp\McAfeeLogs folder and kindly sanitize them and upload here in zip format.

5) How many machines are facing this installation issue?

6) Also please share any findings you may have based on your analysis of the issue.

Looking forward to your kind response here.

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Thanks and regards,
Adithyan T
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