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Nyle
Level 8
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Message 1 of 3

Windows 2016 Application Server(RDP) failing to execute right-click scans of DVD media

So we have EPO 5.10 and ENS 10.7 deployed onto Windows Server 2016 and when logged in even as an Administrator, if we right click the optical drive and tell it to Scan it - the scan appears to start and then quickly fails with a message "Scan Completed" 0 files scanned. The logs aren't leading us to an obvious conclusion and if we go to a Windows 10 Desktop serviced by the same EPO server with much the same configuration it will successfully scan.

Sometimes after a reboot, we are able to scan media successfully on the Windows 2016 servers. We are at a loss and this is impacting our process. VSE 8.8 was working fine. 

Does anyone have any ideas?

2 Replies
hnegishi
McAfee Employee
McAfee Employee
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Re: Windows 2016 Application Server(RDP) failing to execute right-click scans of DVD media

Hi @Nyle 

Thank you for reaching out to the community.

If current AMCore content(as it is DAT on VSE) version is 0.5, this issue might be occurred.

Please check the version and update the AMCore content with following steps if not updated yet.

https://docs.mcafee.com/en-us/bundle/endpoint-security-10.6.0-common-product-guide-windows/page/GUID...

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?
Nyle
Level 8
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Message 3 of 3

Re: Windows 2016 Application Server(RDP) failing to execute right-click scans of DVD media

@hnegishi 

Endpoint Security 10.7.0.2421 - Updated with all relevant content to latest versions as of 01-24-2022.
AMCORE 10.7.0.2522
AMCORE - 4689.0
ENGINE 6300.9389
EXPLOIT PREV. - 10.6.0.11932 (11-8-21)

Any help is appreciated as we have multiple Application Server running Windows 2016 patched to January that fail to scan any optical media. The servers see and can access the media but a right-click scan completes after a few seconds with 0 files scanned. It doesn't matter if we right click the whole optical drive or individual files or folders. We can scan local hard drives just fine.

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