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MohdAfiq
Level 10
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Message 1 of 3

Web control Installation Failed Point Product Custom Error

9/27/21 1:15:40 PM Started: Sent Run Now task "McAfee ENS" to "KLDT0119"
9/27/21 1:15:44 PM Run now task McAfee ENS received.
9/27/21 1:15:49 PM Run now task started.
9/27/21 1:16:16 PM Run now task McAfee ENS failed.
Details: Product "ENDP_WP_1070" installation failed, reason "Point Product Custom Error".
Product "ENDP_WP_1070" installation failed, reason "Unknown error".
Deployment/Update task failed, reason "Unable to find valid repository"..

 

Upon checking logs file at Windows\Temp\McAfeeLogs\McAfee_WebControl_Bootstrapper_27092021140629594.log

27/09/2021 14:06:29.583 [14376] [BootstrapperMain] WebControl:Product version :10.7.0
27/09/2021 14:06:29.615 [14376] [BootstrapperMain] WebControl:Build number - 2463 , Package number - 1
27/09/2021 14:06:29.638 [14376] [BootstrapperMain] Uninstall String found for {B16DE18D-4D5D-45F8-92BD-8DC17225AFD8}
27/09/2021 14:06:29.657 [14376] [BootstrapperMain] GetInstallLocation start >>
27/09/2021 14:06:29.668 [14376] [BootstrapperMain] GetInstallLocation - szUninstallKey = SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B16DE18D-4D5D-45F8-92BD-8DC17225AFD8}
27/09/2021 14:06:29.753 [14376] [BootstrapperMain] GetInstallLocation - RegOpenKeyEx succeeded.
27/09/2021 14:06:29.770 [14376] [BootstrapperMain] GetInstallLocation - InstallLocation = C:\Program Files\McAfee\Endpoint Security\
27/09/2021 14:06:29.804 [14376] [BootstrapperMain] Unable to read RunAppInfo.xml. No bundled app installation will be performed.
27/09/2021 14:06:29.822 [14376] [BootstrapperMain] Commandline: /qn /managed
27/09/2021 14:06:29.854 [14376] [BootstrapperMain] Uninstall String found for {B16DE18D-4D5D-45F8-92BD-8DC17225AFD8}
27/09/2021 14:06:29.873 [14376] [BootstrapperMain] GetInstallLocation start >>
27/09/2021 14:06:29.905 [14376] [BootstrapperMain] GetInstallLocation - szUninstallKey = SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B16DE18D-4D5D-45F8-92BD-8DC17225AFD8}
27/09/2021 14:06:29.922 [14376] [BootstrapperMain] GetInstallLocation - RegOpenKeyEx succeeded.
27/09/2021 14:06:29.952 [14376] [BootstrapperMain] GetInstallLocation - InstallLocation = C:\Program Files\McAfee\Endpoint Security\
27/09/2021 14:06:29.968 [14376] [BootstrapperMain] Commandline: /qn /managed
27/09/2021 14:06:29.999 [14376] [BootstrapperMain] Free Space in Drive 'C:': 110262288 Kb
27/09/2021 14:06:30.34 [14376] [BootstrapperMain] Info: No symbolic links were found in the install path
27/09/2021 14:06:30.69 [14376] [BootstrapperMain] WebControl:Build number - 2463 , Package number - 1
27/09/2021 14:06:30.89 [14376] [BootstrapperMain] Patch version of ESP to Check is 0
27/09/2021 14:06:30.123 [14376] [BootstrapperMain] No patch check required
27/09/2021 14:06:30.142 [14376] [BootstrapperMain] Certificate file does not exist in local path of bootstrapper. So, not updating certificate
27/09/2021 14:06:30.177 [14376] [BootstrapperMain] Searching for MVISION Endpoint...
27/09/2021 14:06:30.198 [14376] [BootstrapperMain] Build to Build upgrade has not been attempted on the system.
27/09/2021 14:06:30.233 [14376] [BootstrapperMain] ENS common is there on the system. Let us get exclusion before proceeding further!
27/09/2021 14:06:30.256 [14376] [BootstrapperMain] Extracting MfeEpAac_mfeprotect.exe : C:\WINDOWS\TEMP\MfeEpAac_mfeprotect.exe
27/09/2021 14:06:30.668 [14376] [BootstrapperMain] Extraction successful
27/09/2021 14:06:30.753 [14376] [BootstrapperMain] This is a 64 bit system
27/09/2021 14:06:30.774 [14376] [BootstrapperMain] "C:\WINDOWS\TEMP\MfeEpAac_mfeprotect.exe" -add -rootlocation "C:\Program Files\McAfee\Endpoint Security" -rootlocation "C:\Program Files (x86)\McAfee\Endpoint Security" -folder "C:\ProgramData\McAfee\Endpoint Security"
27/09/2021 14:06:30.807 [14376] [BootstrapperMain] RunCommandLine: "C:\WINDOWS\TEMP\MfeEpAac_mfeprotect.exe" -add -rootlocation "C:\Program Files\McAfee\Endpoint Security" -rootlocation "C:\Program Files (x86)\McAfee\Endpoint Security" -folder "C:\ProgramData\McAfee\Endpoint Security"
27/09/2021 14:06:31.719 [14376] [BootstrapperMain] RunCommandLine: Process return code : 5
27/09/2021 14:06:31.752 [14376] [BootstrapperMain] Running application to gain installer exclusion failed : 5
27/09/2021 14:06:31.788 [14376] [BootstrapperMain] Gain installer exlusion through mfeEpAAC MFEPROTECT failed
27/09/2021 14:06:31.807 [14376] [BootstrapperMain] Trying to gain installer exlusion now by mfeEpAAC protected with MFEINSTALL
27/09/2021 14:06:31.840 [14376] [BootstrapperMain] Extracting MfeEpAac.exe : C:\WINDOWS\TEMP\MfeEpAac.exe
27/09/2021 14:06:32.70 [14376] [BootstrapperMain] Extraction successful
27/09/2021 14:06:32.89 [14376] [BootstrapperMain] This is a 64 bit system
27/09/2021 14:06:32.101 [14376] [BootstrapperMain] "C:\WINDOWS\TEMP\MfeEpAac.exe" -add -rootlocation "C:\Program Files\McAfee\Endpoint Security" -rootlocation "C:\Program Files (x86)\McAfee\Endpoint Security" -folder "C:\ProgramData\McAfee\Endpoint Security"
27/09/2021 14:06:32.125 [14376] [BootstrapperMain] RunCommandLine: "C:\WINDOWS\TEMP\MfeEpAac.exe" -add -rootlocation "C:\Program Files\McAfee\Endpoint Security" -rootlocation "C:\Program Files (x86)\McAfee\Endpoint Security" -folder "C:\ProgramData\McAfee\Endpoint Security"
27/09/2021 14:06:33.73 [14376] [BootstrapperMain] RunCommandLine: Process return code : 5
27/09/2021 14:06:33.119 [14376] [BootstrapperMain] Running application to gain installer exclusion failed : 5
27/09/2021 14:06:33.159 [14376] [BootstrapperMain] Could not gain required AAC previleges! Proceed further even if exclusion could not be obtained, it will be done after pre-requisite install again.
27/09/2021 14:06:33.179 [14376] [BootstrapperMain] Solidcore not found. Installation proceeds further.
27/09/2021 14:06:33.214 [14376] [BootstrapperMain] Migration_Plugins.zip not available. Module installations donot need this. Proceeding further.
27/09/2021 14:06:33.235 [14376] [BootstrapperMain] Searching for MVISION Endpoint...
27/09/2021 14:06:33.271 [14376] [BootstrapperMain] Checking for older ENS product
27/09/2021 14:06:33.294 [14376] [BootstrapperMain] Did not find a ENS product matching the upgrade code of this product. Proceeding further.
27/09/2021 14:06:33.328 [14376] [BootstrapperMain] Extracting MfeEpAac_mfeprotect.exe : C:\WINDOWS\TEMP\MfeEpAac_mfeprotect.exe
27/09/2021 14:06:33.544 [14376] [BootstrapperMain] Extraction successful
27/09/2021 14:06:33.563 [14376] [BootstrapperMain] This is a 64 bit system
27/09/2021 14:06:33.579 [14376] [BootstrapperMain] "C:\WINDOWS\TEMP\MfeEpAac_mfeprotect.exe" -add -rootlocation "C:\Program Files\McAfee\Endpoint Security" -rootlocation "C:\Program Files (x86)\McAfee\Endpoint Security" -folder "C:\ProgramData\McAfee\Endpoint Security"
27/09/2021 14:06:33.599 [14376] [BootstrapperMain] RunCommandLine: "C:\WINDOWS\TEMP\MfeEpAac_mfeprotect.exe" -add -rootlocation "C:\Program Files\McAfee\Endpoint Security" -rootlocation "C:\Program Files (x86)\McAfee\Endpoint Security" -folder "C:\ProgramData\McAfee\Endpoint Security"
27/09/2021 14:06:34.234 [14376] [BootstrapperMain] RunCommandLine: Process return code : 5
27/09/2021 14:06:34.257 [14376] [BootstrapperMain] Running application to gain installer exclusion failed : 5
27/09/2021 14:06:34.284 [14376] [BootstrapperMain] Gain installer exlusion through mfeEpAAC MFEPROTECT failed
27/09/2021 14:06:34.298 [14376] [BootstrapperMain] Trying to gain installer exlusion now by mfeEpAAC protected with MFEINSTALL
27/09/2021 14:06:34.322 [14376] [BootstrapperMain] Extracting MfeEpAac.exe : C:\WINDOWS\TEMP\MfeEpAac.exe
27/09/2021 14:06:34.537 [14376] [BootstrapperMain] Extraction successful
27/09/2021 14:06:34.561 [14376] [BootstrapperMain] This is a 64 bit system
27/09/2021 14:06:34.576 [14376] [BootstrapperMain] "C:\WINDOWS\TEMP\MfeEpAac.exe" -add -rootlocation "C:\Program Files\McAfee\Endpoint Security" -rootlocation "C:\Program Files (x86)\McAfee\Endpoint Security" -folder "C:\ProgramData\McAfee\Endpoint Security"
27/09/2021 14:06:34.595 [14376] [BootstrapperMain] RunCommandLine: "C:\WINDOWS\TEMP\MfeEpAac.exe" -add -rootlocation "C:\Program Files\McAfee\Endpoint Security" -rootlocation "C:\Program Files (x86)\McAfee\Endpoint Security" -folder "C:\ProgramData\McAfee\Endpoint Security"
27/09/2021 14:06:35.223 [14376] [BootstrapperMain] RunCommandLine: Process return code : 5
27/09/2021 14:06:35.255 [14376] [BootstrapperMain] Running application to gain installer exclusion failed : 5
27/09/2021 14:06:35.281 [14376] [BootstrapperMain] Could not gain required AAC previleges to proceed further! Aborting install!!
27/09/2021 14:06:36.771 [14376] [BootstrapperMain] Sending Install Telemetry: Info {Type:Install, From[product id:Null, version:Null], To[product id:ENDP_WP_1070, version:10.7.0.2463], State:Failure, Return[code:16030, message:AAC Access failed], Initiator:ePO-MA deployment}
27/09/2021 14:06:36.847 [14376] [BootstrapperMain] Sending Install Telemetry: successful communication

 

2 Replies
Sivakumar1
McAfee Employee
McAfee Employee
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Message 2 of 3

Re: Web control Installation Failed Point Product Custom Error

Hello @MohdAfiq . Thank you for reaching out McAfee Community. I did check with the logs and i could see this "27/09/2021 14:06:30.142 [14376] [BootstrapperMain] Certificate file does not exist in local path of bootstrapper. So, not updating certificate". Could you please install the Root certificates following up the article below,

https://kc.mcafee.com/corporate/index?page=content&id=KB87096

and try running the deployment task again and let us know the status.

Was my reply helpful?
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Afiq
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Message 3 of 3

Re: Web control Installation Failed Point Product Custom Error

Still failed

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