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Message 1 of 9

Web Control for firefox is disabled all the time

Hi,

I installed web control for testing on one windows 10 pc, configured already internet explorer, and chrome by GPO to force extension, but my problem is with firefox v68. Web control extension is all the time disabled, and should be enabled every 30 minutes by ENS service right?

Is any way to troubleshoot this issue?

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McAfee Employee
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Message 2 of 9

Re: Web Control for firefox is disabled all the time

Make sure you have these GPO settings enabled:

https://kc.mcafee.com/corporate/index?page=content&id=KB87568

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Message 3 of 9

Re: Web Control for firefox is disabled all the time

I read this document, as you can see there is nothing about GPO setting regarding firefox, only IE and chrome.

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McAfee Employee
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Message 4 of 9

Re: Web Control for firefox is disabled all the time

My apologies! I somehow skimmed over the fact you'd mentioned firefox. In which case yes, as long as the ENSWC service is started the extension should be enabled. Is yours running?

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Message 5 of 9

Re: Web Control for firefox is disabled all the time

as I see, all Endpoint services apart firewall (I don't use this module) are working, but Firefox extension stay always turn off:

firefox.jpg

 

I manage firefox in my active drectory using files "mozilla.cfg" and "autoconfig.js" maybe in this way could this extension be enabled?

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Message 6 of 9

Re: Web Control for firefox is disabled all the time

does support know about this issue that Web Control Extension do not work with firefox and working to fix it? If not where I could submit a ticket?

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McAfee Employee
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Message 7 of 9

Re: Web Control for firefox is disabled all the time

Sorry - I seemed to miss the notifications on this one.

Please do raise a request with support for further assistance. You can do this by the Service Portal or by calling: https://www.mcafee.com/enterprise/en-gb/home/contact-us.html

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Message 8 of 9

Re: Web Control for firefox is disabled all the time

where using provided link could I create a ticket using service portal? 

I see only phone numbers.

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Message 9 of 9

Re: Web Control for firefox is disabled all the time

https://support.mcafee.com/

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