About one quarter of my organization's PCs have just 1 GB of memory. They are running VirusScan 8.7 P2 and we have a 4.5 epo server. The pcs have epo 4.5 agent without any patches. I hadn't done the patch 1 for agent 4.5 because it seemed like there were some scary bugs introduced but I do see that a memory leak problem was fixed.
Starting a few weeks ago, the occasional PC with 1 GB of memory gets generic script error when getting a new DAT file. I try remotely restarting Framework service and the various mcafee services but typically it takes a reboot to get the antivirus definition update to work.
I looked up generic script error in the Mcafee database and didn't see anything relevant.
Any suggestions?
Here's the agent log when it fails.
2010-09-07 10:05:00 I #256 Manage Running task SoftwareID:EPOAGENT3000, TaskID:22
2010-09-07 10:05:00 I #4064 FrmSvc User SID is S-1-5-18 and SessionID is 0
2010-09-07 10:05:00 I #4064 UpdEvents Initializing Event Interface
2010-09-07 10:05:00 I #4064 UpdEvents EpoEventInf Interface: Initialization succeeded.
2010-09-07 10:05:00 I #4044 Uec Waiting for ipc thread to initialize
2010-09-07 10:05:00 I #2728 ipcchannel Initializing IPC server
2010-09-07 10:05:00 I #2728 Uec Initialized ipc channel successfully
2010-09-07 10:05:00 I #4044 Uec Ipc thread initialized successfully
2010-09-07 10:05:00 I #4044 Uec Invoking Mue with "C:\Program Files\McAfee\Common Framework\McScript_InUse.exe" -script "C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\UpdateMain.McS" -id 8889 -localeid 0409 -parent FRAMEWORK -logfile "C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\DB\McScript" -initiator 1 -ipcid "\\.\pipe\upda04044" -installdir "C:\Program Files\McAfee\Common Framework"
2010-09-07 10:05:00 I #4064 updater UpdateTask update session for initiator EPOAGENT3000 started
2010-09-07 10:05:00 I #256 Sched <<--RunTask
2010-09-07 10:05:00 I #1952 Sched Product update - Last run time(local) is Tue Sep 07 10:05:00 2010
2010-09-07 10:05:00 I #1952 Sched
2010-09-07 10:05:00 I #1952 Sched CNaiSchedule::GetRandomizedDelayMins() : 22
2010-09-07 10:05:00 i #1952 Sched Next time(local) of task Product update: Tuesday, September 07, 2010 11:23:00 AM
2010-09-07 10:05:00 I #1952 Sched End of invoking the task
2010-09-07 10:05:00 I #1948 Sched The task Product update is still running
2010-09-07 10:05:01 I #2728 Uec Received ipc data from mue
2010-09-07 10:05:01 I #2728 Uec Processing progress information
2010-09-07 10:05:01 i #2728 Updater Checking update packages from repository ePO_ROCKY.
2010-09-07 10:05:01 I #2728 Uec Done processing progress information
2010-09-07 10:05:01 I #2728 Uec Received ipc data from mue
2010-09-07 10:05:01 I #2728 Uec Processing progress information
2010-09-07 10:05:01 i #2728 Updater Initializing update...
2010-09-07 10:05:01 I #2728 Uec Done processing progress information
2010-09-07 10:05:01 I #2728 Uec Received ipc data from mue
2010-09-07 10:05:01 I #2728 Uec Processing progress information
2010-09-07 10:05:01 i #2728 Updater Verifying catalog.z.
2010-09-07 10:05:01 I #2728 Uec Done processing progress information
2010-09-07 10:05:01 I #2728 Uec Received ipc data from mue
2010-09-07 10:05:01 I #2728 Uec Processing progress information
2010-09-07 10:05:01 i #2728 Updater Extracting catalog.z.
2010-09-07 10:05:01 I #2728 Uec Done processing progress information
2010-09-07 10:05:01 I #2728 Uec Received ipc data from mue
2010-09-07 10:05:01 I #2728 Uec Processing progress information
2010-09-07 10:05:01 i #2728 Updater Loading update configuration from: catalog.xml
2010-09-07 10:05:01 I #2728 Uec Done processing progress information
2010-09-07 10:05:02 I #2728 Uec Received ipc data from mue
2010-09-07 10:05:02 I #2728 Uec Processing progress information
2010-09-07 10:05:02 i #2728 Updater These updates will be applied if they are in the repository: Engine, DAT, EXTRADAT1000, VIRUSCAN8700.
2010-09-07 10:05:02 I #2728 Uec Done processing progress information
2010-09-07 10:05:02 I #2728 Uec Received ipc data from mue
2010-09-07 10:05:02 I #2728 Uec Processing progress information
2010-09-07 10:05:02 i #2728 Updater Downloading PkgCatalog.z.
2010-09-07 10:05:02 I #2728 Uec Done processing progress information
2010-09-07 10:05:02 I #2728 Uec Received ipc data from mue
2010-09-07 10:05:02 I #2728 Uec Processing progress information
2010-09-07 10:05:02 i #2728 Updater Verifying PkgCatalog.z.
2010-09-07 10:05:02 I #2728 Uec Done processing progress information
2010-09-07 10:05:02 I #2728 Uec Received ipc data from mue
2010-09-07 10:05:02 I #2728 Uec Processing progress information
2010-09-07 10:05:02 i #2728 Updater Extracting PkgCatalog.z.
2010-09-07 10:05:02 I #2728 Uec Done processing progress information
2010-09-07 10:05:03 I #2728 Uec Received ipc data from mue
2010-09-07 10:05:03 I #2728 Uec Processing progress information
2010-09-07 10:05:03 i #2728 Updater Loading update configuration from: PkgCatalog.xml
2010-09-07 10:05:03 I #2728 Uec Done processing progress information
2010-09-07 10:05:04 I #2728 Uec Received ipc data from mue
2010-09-07 10:05:04 I #2728 Uec Processing progress information
2010-09-07 10:05:04 i #2728 Updater Verifying V2engdet.mcs.
2010-09-07 10:05:04 I #2728 Uec Done processing progress information
2010-09-07 10:05:04 I #2728 Uec Received ipc data from mue
2010-09-07 10:05:04 I #2728 Uec Processing progress information
2010-09-07 10:05:04 i #2728 Updater Product(s) running the latest Engine.
2010-09-07 10:05:04 I #2728 Uec Done processing progress information
2010-09-07 10:05:04 I #2728 Uec Received ipc data from mue
2010-09-07 10:05:04 I #2728 Uec Processing progress information
2010-09-07 10:05:04 i #2728 Updater Downloading PkgCatalog.z.
2010-09-07 10:05:04 I #2728 Uec Done processing progress information
2010-09-07 10:05:04 I #2728 Uec Received ipc data from mue
2010-09-07 10:05:04 I #2728 Uec Processing progress information
2010-09-07 10:05:04 i #2728 Updater Verifying PkgCatalog.z.
2010-09-07 10:05:04 I #2728 Uec Done processing progress information
2010-09-07 10:05:04 I #2728 Uec Received ipc data from mue
2010-09-07 10:05:04 I #2728 Uec Processing progress information
2010-09-07 10:05:04 i #2728 Updater Extracting PkgCatalog.z.
2010-09-07 10:05:04 I #2728 Uec Done processing progress information
2010-09-07 10:05:04 I #2728 Uec Received ipc data from mue
2010-09-07 10:05:04 I #2728 Uec Processing progress information
2010-09-07 10:05:04 i #2728 Updater Loading update configuration from: PkgCatalog.xml
2010-09-07 10:05:04 I #2728 Uec Done processing progress information
2010-09-07 10:05:05 I #2728 Uec Received ipc data from mue
2010-09-07 10:05:05 I #2728 Uec Processing progress information
2010-09-07 10:05:05 i #2728 Updater Verifying V2datdet.mcs.
2010-09-07 10:05:05 I #2728 Uec Done processing progress information
2010-09-07 10:05:05 I #2728 Uec Received ipc data from mue
2010-09-07 10:05:05 I #2728 Uec Processing progress information
2010-09-07 10:05:05 i #2728 Updater Downloading PkgCatalog.z.
2010-09-07 10:05:05 I #2728 Uec Done processing progress information
2010-09-07 10:05:05 I #2728 Uec Received ipc data from mue
2010-09-07 10:05:05 I #2728 Uec Processing progress information
2010-09-07 10:05:05 i #2728 Updater Verifying PkgCatalog.z.
2010-09-07 10:05:05 I #2728 Uec Done processing progress information
2010-09-07 10:05:05 I #2728 Uec Received ipc data from mue
2010-09-07 10:05:05 I #2728 Uec Processing progress information
2010-09-07 10:05:05 i #2728 Updater Extracting PkgCatalog.z.
2010-09-07 10:05:05 I #2728 Uec Done processing progress information
2010-09-07 10:05:05 I #2728 Uec Received ipc data from mue
2010-09-07 10:05:05 I #2728 Uec Processing progress information
2010-09-07 10:05:05 i #2728 Updater Loading update configuration from: PkgCatalog.xml
2010-09-07 10:05:05 I #2728 Uec Done processing progress information
2010-09-07 10:05:06 I #2728 Uec Received ipc data from mue
2010-09-07 10:05:06 I #2728 Uec Processing progress information
2010-09-07 10:05:06 i #2728 Updater Starting DAT update.
2010-09-07 10:05:06 I #2728 Uec Done processing progress information
2010-09-07 10:05:07 I #2728 Uec Received ipc data from mue
2010-09-07 10:05:07 I #2728 Uec Processing progress information
2010-09-07 10:05:07 i #2728 Updater Downloading DAT.
2010-09-07 10:05:07 I #2728 Uec Done processing progress information
2010-09-07 10:05:09 I #2728 Uec Received ipc data from mue
2010-09-07 10:05:09 I #2728 Uec Processing progress information
2010-09-07 10:05:09 i #2728 Updater Downloading avvdat-6098.zip.
2010-09-07 10:05:09 I #2728 Uec Done processing progress information
2010-09-07 10:07:19 I #2728 Uec Received ipc data from mue
2010-09-07 10:07:19 I #2728 Uec Processing progress information
2010-09-07 10:07:19 i #2728 Updater Backing up file(s) Engine DAT
2010-09-07 10:07:19 I #2728 Uec Done processing progress information
2010-09-07 10:08:37 I #2728 Uec Received ipc data from mue
2010-09-07 10:08:37 I #2728 Uec Processing progress information
2010-09-07 10:08:37 i #2728 Updater Pre-notifying for DAT update.
2010-09-07 10:08:37 I #2728 Uec Done processing progress information
2010-09-07 10:08:37 I #2728 Uec Received ipc data from mue
2010-09-07 10:08:37 I #2728 Uec Processing progress information
2010-09-07 10:08:37 i #2728 Updater Copying DAT.
2010-09-07 10:08:37 I #2728 Uec Done processing progress information
2010-09-07 10:08:40 I #2728 Uec Received ipc data from mue
2010-09-07 10:08:40 I #2728 Uec Processing progress information
2010-09-07 10:08:40 i #2728 Updater Generic script error.
2010-09-07 10:08:40 I #2728 Uec Done processing progress information
2010-09-07 10:08:42 I #2728 Uec Received ipc data from mue
2010-09-07 10:08:42 I #2728 Uec Processing progress information
2010-09-07 10:08:42 i #2728 Updater Verifying extradat.mcs.
2010-09-07 10:08:42 I #2728 Uec Done processing progress information
2010-09-07 10:08:45 I #2728 Uec Received ipc data from mue
2010-09-07 10:08:45 I #2728 Uec Processing progress information
2010-09-07 10:08:45 i #2728 Updater Product(s) running the latest ExtraDAT.
2010-09-07 10:08:45 I #2728 Uec Done processing progress information
2010-09-07 10:08:45 I #2728 Uec Received ipc data from mue
2010-09-07 10:08:45 I #2728 Uec Processing progress information
2010-09-07 10:08:45 i #2728 Updater Verifying VSE870Det.McS.
2010-09-07 10:08:45 I #2728 Uec Done processing progress information
2010-09-07 10:08:45 I #2728 Uec Received ipc data from mue
2010-09-07 10:08:45 I #2728 Uec Processing progress information
2010-09-07 10:08:45 i #2728 Updater Searching available updates for McAfee VirusScan Enterprise 8.7.0.
2010-09-07 10:08:45 I #2728 Uec Done processing progress information
2010-09-07 10:08:46 I #2728 Uec Received ipc data from mue
2010-09-07 10:08:46 I #2728 Uec Processing progress information
2010-09-07 10:08:46 i #2728 Updater Product(s) running the latest HotFix 517265.
2010-09-07 10:08:46 I #2728 Uec Done processing progress information
2010-09-07 10:08:46 I #2728 Uec Received ipc data from mue
2010-09-07 10:08:46 I #2728 Uec Processing progress information
2010-09-07 10:08:46 i #2728 Updater Product(s) running the latest HotFix 2.
2010-09-07 10:08:46 I #2728 Uec Done processing progress information
2010-09-07 10:08:46 I #2728 Uec Received ipc data from mue
2010-09-07 10:08:46 I #2728 Uec Processing progress information
2010-09-07 10:08:46 i #2728 Updater Update Finished
2010-09-07 10:08:46 I #2728 Uec Done processing progress information
2010-09-07 10:08:46 I #2728 Uec Received ipc data from mue
2010-09-07 10:08:46 I #2728 Uec Processing EndUpdateDialog information
2010-09-07 10:08:46 I #2728 Uec Done processing EndUpdateDialog information
2010-09-07 10:08:46 I #2728 Uec Received ipc data from mue
2010-09-07 10:08:46 I #2728 Uec Processing EndUpdateDialog information
2010-09-07 10:08:46 I #2728 Uec Done processing EndUpdateDialog information
2010-09-07 10:08:46 I #2728 Uec Received ipc data from mue
2010-09-07 10:08:46 I #2728 Uec Processing event information
2010-09-07 10:08:46 I #2728 muemsg Calling HandlePostpone with TaskID: UpdateState: 1
2010-09-07 10:08:46 I #2728 muemsg Calling m_pUpdateInfoCallback->HandlePostpone
2010-09-07 10:08:46 I #2728 Updater CMcAfeeUpdate::HandlePostpone() Entered taskid: 22
2010-09-07 10:08:46 I #2728 Updater Finished calling GetPostponeMins
2010-09-07 10:08:46 I #2728 Updater CMcAfeeUpdate::HandlePostpone() Exit
2010-09-07 10:08:46 I #2728 muemsg Finished Calling m_pUpdateInfoCallback->HandlePostpone
2010-09-07 10:08:46 I #2728 muemsg Finished Calling HandlePostpone
2010-09-07 10:08:46 I #2728 UpdEvents DeInitializing Event Interface
2010-09-07 10:08:46 I #2728 UpdEvents EpoEventInf Interface: Deinitialization succeeded.
2010-09-07 10:08:46 I #2728 muemsg Updater session finish state value =1
2010-09-07 10:08:46 I #2728 Uec Done processing event information
2010-09-07 10:08:46 I #2728 Uec Terminating thread
2010-09-07 10:08:46 I #4044 Uec Terminating ipc channel
2010-09-07 10:08:46 I #4044 ipcchannel Aborting IPC object connection
2010-09-07 10:08:46 I #4044 ipcchannel Closing IPC connection
2010-09-07 10:08:46 I #588 FrmSvc User SID is S-1-5-18 and SessionID is 0
2010-09-07 10:08:46 i #1948 Sched The task Product update is successful
2010-09-07 10:08:46 i #1948 Sched Scheduler: Task [Product update] is finished
2010-09-07 10:08:46 I #1948 Sched >>--ReleaseTask
2010-09-07 10:08:46 I #1948 Manage Releasing Task Cookie=17512344
2010-09-07 10:08:46 I #1948 Sched <<--ReleaseTask
Hi,
please see KB58966 for troubleshooting issues through log files.
I think first by enabling loglevel 8, you could have enough information of the cause. If that won't help, continue by debug logging.
I would recommend always seeing McScript.log for checking update issues, because agent log does not have enough info.
Attila
Corporate Headquarters
6220 America Center Drive
San Jose, CA 95002 USA