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VirusScan 8.7 Patch 2, epo agent 4.5, computers with 1 GB memory, DAT updates fail

About one quarter of my organization's PCs have just 1 GB of memory. They are running VirusScan 8.7 P2 and we have a 4.5 epo server. The pcs have epo 4.5 agent without any patches. I hadn't done the patch 1 for agent 4.5 because it seemed like there were some scary bugs introduced but I do see that a memory leak problem was fixed.

Starting a few weeks ago, the occasional PC with 1 GB of memory gets generic script error when getting a new DAT file. I try remotely restarting Framework service and the various mcafee services but typically it takes a reboot to get the antivirus definition update to work.

I looked up generic script error in the Mcafee database and didn't see anything relevant.

Any suggestions?

Here's the agent log when it fails.

2010-09-07 10:05:00    I    #256    Manage    Running task SoftwareID:EPOAGENT3000, TaskID:22
2010-09-07 10:05:00    I    #4064    FrmSvc    User SID is S-1-5-18 and SessionID is 0
2010-09-07 10:05:00    I    #4064    UpdEvents    Initializing Event Interface
2010-09-07 10:05:00    I    #4064    UpdEvents    EpoEventInf Interface: Initialization succeeded.
2010-09-07 10:05:00    I    #4044    Uec    Waiting for ipc thread to initialize
2010-09-07 10:05:00    I    #2728    ipcchannel    Initializing IPC server
2010-09-07 10:05:00    I    #2728    Uec    Initialized ipc channel successfully
2010-09-07 10:05:00    I    #4044    Uec    Ipc thread initialized successfully
2010-09-07 10:05:00    I    #4044    Uec    Invoking Mue with "C:\Program Files\McAfee\Common Framework\McScript_InUse.exe"  -script "C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\UpdateMain.McS" -id 8889 -localeid 0409 -parent FRAMEWORK -logfile "C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\DB\McScript" -initiator 1 -ipcid "\\.\pipe\upda04044" -installdir "C:\Program Files\McAfee\Common Framework"
2010-09-07 10:05:00    I    #4064    updater    UpdateTask update session for initiator EPOAGENT3000 started
2010-09-07 10:05:00    I    #256    Sched    <<--RunTask
2010-09-07 10:05:00    I    #1952    Sched    Product update - Last run time(local) is Tue Sep 07 10:05:00 2010
2010-09-07 10:05:00    I    #1952    Sched   
2010-09-07 10:05:00    I    #1952    Sched    CNaiSchedule::GetRandomizedDelayMins() : 22
2010-09-07 10:05:00    i    #1952    Sched    Next time(local) of task Product update: Tuesday, September 07, 2010 11:23:00 AM
2010-09-07 10:05:00    I    #1952    Sched    End of invoking the task
2010-09-07 10:05:00    I    #1948    Sched    The task Product update is still running
2010-09-07 10:05:01    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:05:01    I    #2728    Uec    Processing progress information
2010-09-07 10:05:01    i    #2728    Updater    Checking update packages from repository ePO_ROCKY.
2010-09-07 10:05:01    I    #2728    Uec    Done processing progress information
2010-09-07 10:05:01    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:05:01    I    #2728    Uec    Processing progress information
2010-09-07 10:05:01    i    #2728    Updater    Initializing update...
2010-09-07 10:05:01    I    #2728    Uec    Done processing progress information
2010-09-07 10:05:01    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:05:01    I    #2728    Uec    Processing progress information
2010-09-07 10:05:01    i    #2728    Updater    Verifying catalog.z.
2010-09-07 10:05:01    I    #2728    Uec    Done processing progress information
2010-09-07 10:05:01    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:05:01    I    #2728    Uec    Processing progress information
2010-09-07 10:05:01    i    #2728    Updater    Extracting catalog.z.
2010-09-07 10:05:01    I    #2728    Uec    Done processing progress information
2010-09-07 10:05:01    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:05:01    I    #2728    Uec    Processing progress information
2010-09-07 10:05:01    i    #2728    Updater    Loading update configuration from: catalog.xml
2010-09-07 10:05:01    I    #2728    Uec    Done processing progress information
2010-09-07 10:05:02    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:05:02    I    #2728    Uec    Processing progress information
2010-09-07 10:05:02    i    #2728    Updater    These updates will be applied if they are in the repository:  Engine, DAT, EXTRADAT1000, VIRUSCAN8700.
2010-09-07 10:05:02    I    #2728    Uec    Done processing progress information
2010-09-07 10:05:02    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:05:02    I    #2728    Uec    Processing progress information
2010-09-07 10:05:02    i    #2728    Updater    Downloading PkgCatalog.z.
2010-09-07 10:05:02    I    #2728    Uec    Done processing progress information
2010-09-07 10:05:02    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:05:02    I    #2728    Uec    Processing progress information
2010-09-07 10:05:02    i    #2728    Updater    Verifying PkgCatalog.z.
2010-09-07 10:05:02    I    #2728    Uec    Done processing progress information
2010-09-07 10:05:02    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:05:02    I    #2728    Uec    Processing progress information
2010-09-07 10:05:02    i    #2728    Updater    Extracting PkgCatalog.z.
2010-09-07 10:05:02    I    #2728    Uec    Done processing progress information
2010-09-07 10:05:03    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:05:03    I    #2728    Uec    Processing progress information
2010-09-07 10:05:03    i    #2728    Updater    Loading update configuration from: PkgCatalog.xml
2010-09-07 10:05:03    I    #2728    Uec    Done processing progress information
2010-09-07 10:05:04    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:05:04    I    #2728    Uec    Processing progress information
2010-09-07 10:05:04    i    #2728    Updater    Verifying V2engdet.mcs.
2010-09-07 10:05:04    I    #2728    Uec    Done processing progress information
2010-09-07 10:05:04    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:05:04    I    #2728    Uec    Processing progress information
2010-09-07 10:05:04    i    #2728    Updater    Product(s) running the latest Engine.
2010-09-07 10:05:04    I    #2728    Uec    Done processing progress information
2010-09-07 10:05:04    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:05:04    I    #2728    Uec    Processing progress information
2010-09-07 10:05:04    i    #2728    Updater    Downloading PkgCatalog.z.
2010-09-07 10:05:04    I    #2728    Uec    Done processing progress information
2010-09-07 10:05:04    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:05:04    I    #2728    Uec    Processing progress information
2010-09-07 10:05:04    i    #2728    Updater    Verifying PkgCatalog.z.
2010-09-07 10:05:04    I    #2728    Uec    Done processing progress information
2010-09-07 10:05:04    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:05:04    I    #2728    Uec    Processing progress information
2010-09-07 10:05:04    i    #2728    Updater    Extracting PkgCatalog.z.
2010-09-07 10:05:04    I    #2728    Uec    Done processing progress information
2010-09-07 10:05:04    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:05:04    I    #2728    Uec    Processing progress information
2010-09-07 10:05:04    i    #2728    Updater    Loading update configuration from: PkgCatalog.xml
2010-09-07 10:05:04    I    #2728    Uec    Done processing progress information
2010-09-07 10:05:05    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:05:05    I    #2728    Uec    Processing progress information
2010-09-07 10:05:05    i    #2728    Updater    Verifying V2datdet.mcs.
2010-09-07 10:05:05    I    #2728    Uec    Done processing progress information
2010-09-07 10:05:05    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:05:05    I    #2728    Uec    Processing progress information
2010-09-07 10:05:05    i    #2728    Updater    Downloading PkgCatalog.z.
2010-09-07 10:05:05    I    #2728    Uec    Done processing progress information
2010-09-07 10:05:05    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:05:05    I    #2728    Uec    Processing progress information
2010-09-07 10:05:05    i    #2728    Updater    Verifying PkgCatalog.z.
2010-09-07 10:05:05    I    #2728    Uec    Done processing progress information
2010-09-07 10:05:05    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:05:05    I    #2728    Uec    Processing progress information
2010-09-07 10:05:05    i    #2728    Updater    Extracting PkgCatalog.z.
2010-09-07 10:05:05    I    #2728    Uec    Done processing progress information
2010-09-07 10:05:05    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:05:05    I    #2728    Uec    Processing progress information
2010-09-07 10:05:05    i    #2728    Updater    Loading update configuration from: PkgCatalog.xml
2010-09-07 10:05:05    I    #2728    Uec    Done processing progress information
2010-09-07 10:05:06    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:05:06    I    #2728    Uec    Processing progress information
2010-09-07 10:05:06    i    #2728    Updater    Starting DAT update.
2010-09-07 10:05:06    I    #2728    Uec    Done processing progress information
2010-09-07 10:05:07    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:05:07    I    #2728    Uec    Processing progress information
2010-09-07 10:05:07    i    #2728    Updater    Downloading DAT.
2010-09-07 10:05:07    I    #2728    Uec    Done processing progress information
2010-09-07 10:05:09    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:05:09    I    #2728    Uec    Processing progress information
2010-09-07 10:05:09    i    #2728    Updater    Downloading avvdat-6098.zip.
2010-09-07 10:05:09    I    #2728    Uec    Done processing progress information
2010-09-07 10:07:19    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:07:19    I    #2728    Uec    Processing progress information
2010-09-07 10:07:19    i    #2728    Updater    Backing up file(s) Engine DAT
2010-09-07 10:07:19    I    #2728    Uec    Done processing progress information
2010-09-07 10:08:37    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:08:37    I    #2728    Uec    Processing progress information
2010-09-07 10:08:37    i    #2728    Updater    Pre-notifying for DAT update.
2010-09-07 10:08:37    I    #2728    Uec    Done processing progress information
2010-09-07 10:08:37    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:08:37    I    #2728    Uec    Processing progress information
2010-09-07 10:08:37    i    #2728    Updater    Copying DAT.
2010-09-07 10:08:37    I    #2728    Uec    Done processing progress information
2010-09-07 10:08:40    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:08:40    I    #2728    Uec    Processing progress information
2010-09-07 10:08:40    i    #2728    Updater    Generic script error.
2010-09-07 10:08:40    I    #2728    Uec    Done processing progress information
2010-09-07 10:08:42    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:08:42    I    #2728    Uec    Processing progress information
2010-09-07 10:08:42    i    #2728    Updater    Verifying extradat.mcs.
2010-09-07 10:08:42    I    #2728    Uec    Done processing progress information
2010-09-07 10:08:45    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:08:45    I    #2728    Uec    Processing progress information
2010-09-07 10:08:45    i    #2728    Updater    Product(s) running the latest ExtraDAT.
2010-09-07 10:08:45    I    #2728    Uec    Done processing progress information
2010-09-07 10:08:45    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:08:45    I    #2728    Uec    Processing progress information
2010-09-07 10:08:45    i    #2728    Updater    Verifying VSE870Det.McS.
2010-09-07 10:08:45    I    #2728    Uec    Done processing progress information
2010-09-07 10:08:45    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:08:45    I    #2728    Uec    Processing progress information
2010-09-07 10:08:45    i    #2728    Updater    Searching available updates for McAfee VirusScan Enterprise 8.7.0.
2010-09-07 10:08:45    I    #2728    Uec    Done processing progress information
2010-09-07 10:08:46    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:08:46    I    #2728    Uec    Processing progress information
2010-09-07 10:08:46    i    #2728    Updater    Product(s) running the latest HotFix 517265.
2010-09-07 10:08:46    I    #2728    Uec    Done processing progress information
2010-09-07 10:08:46    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:08:46    I    #2728    Uec    Processing progress information
2010-09-07 10:08:46    i    #2728    Updater    Product(s) running the latest HotFix 2.
2010-09-07 10:08:46    I    #2728    Uec    Done processing progress information
2010-09-07 10:08:46    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:08:46    I    #2728    Uec    Processing progress information
2010-09-07 10:08:46    i    #2728    Updater    Update Finished
2010-09-07 10:08:46    I    #2728    Uec    Done processing progress information
2010-09-07 10:08:46    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:08:46    I    #2728    Uec    Processing   EndUpdateDialog information
2010-09-07 10:08:46    I    #2728    Uec    Done processing  EndUpdateDialog information
2010-09-07 10:08:46    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:08:46    I    #2728    Uec    Processing   EndUpdateDialog information
2010-09-07 10:08:46    I    #2728    Uec    Done processing  EndUpdateDialog information
2010-09-07 10:08:46    I    #2728    Uec    Received ipc data from mue
2010-09-07 10:08:46    I    #2728    Uec    Processing event information
2010-09-07 10:08:46    I    #2728    muemsg    Calling HandlePostpone with TaskID:  UpdateState: 1
2010-09-07 10:08:46    I    #2728    muemsg    Calling m_pUpdateInfoCallback->HandlePostpone
2010-09-07 10:08:46    I    #2728    Updater    CMcAfeeUpdate::HandlePostpone() Entered taskid: 22
2010-09-07 10:08:46    I    #2728    Updater    Finished calling GetPostponeMins
2010-09-07 10:08:46    I    #2728    Updater    CMcAfeeUpdate::HandlePostpone() Exit
2010-09-07 10:08:46    I    #2728    muemsg    Finished Calling m_pUpdateInfoCallback->HandlePostpone
2010-09-07 10:08:46    I    #2728    muemsg    Finished Calling HandlePostpone
2010-09-07 10:08:46    I    #2728    UpdEvents    DeInitializing Event Interface
2010-09-07 10:08:46    I    #2728    UpdEvents    EpoEventInf Interface: Deinitialization succeeded.
2010-09-07 10:08:46    I    #2728    muemsg    Updater session finish state value =1
2010-09-07 10:08:46    I    #2728    Uec    Done processing event  information
2010-09-07 10:08:46    I    #2728    Uec    Terminating thread
2010-09-07 10:08:46    I    #4044    Uec    Terminating ipc channel
2010-09-07 10:08:46    I    #4044    ipcchannel    Aborting IPC object connection
2010-09-07 10:08:46    I    #4044    ipcchannel    Closing IPC connection
2010-09-07 10:08:46    I    #588    FrmSvc    User SID is S-1-5-18 and SessionID is 0
2010-09-07 10:08:46    i    #1948    Sched    The task Product update is successful
2010-09-07 10:08:46    i    #1948    Sched    Scheduler: Task [Product update] is finished
2010-09-07 10:08:46    I    #1948    Sched    >>--ReleaseTask
2010-09-07 10:08:46    I    #1948    Manage    Releasing Task Cookie=17512344
2010-09-07 10:08:46    I    #1948    Sched    <<--ReleaseTask

2 Replies
apoling
Level 14
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Message 2 of 3

Re: VirusScan 8.7 Patch 2, epo agent 4.5, computers with 1 GB memory, DAT updates fail

Hi,

please see KB58966 for troubleshooting issues through log files.

I think first by enabling loglevel 8, you could have enough information of the cause. If that won't help, continue by debug logging.

I would recommend always seeing McScript.log for checking update issues, because agent log does not have enough info.

Attila

Reliable Contributor tonyb99
Reliable Contributor
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Message 3 of 3

Re: VirusScan 8.7 Patch 2, epo agent 4.5, computers with 1 GB memory, DAT updates fail

ePO Support Center Plug-in
Check out the new ePO Support Center. Simply access the ePO Software Manager and follow the instructions in the Product Guide for the most commonly used utilities, top known issues announcements, search the knowledgebase for product documentation, and server status and statistics – all from within ePO.