Uninstall McAfee Endpoint Security Platform

[francrawley]

I cannot uninstall McAfee Endpoint Security Platform by regular means. I have followed the step by step process.

I need to uninstall it because it is not compatible with Windows 10 and is preventing me from upgrading my computer.

Please please help, it is driving me mental. Thank you very much

[htsuji]

Hi @francrawley,

Thank you for posting on the Community. We apologize for being late in answering you.

The following knowledge might help you to remove ENS products.

How to remove Endpoint Security
https://kc.mcafee.com/corporate/index?page=content&id=KB83456&actp=null&viewlocale=en_US&locale=en_U...

Endpoint Product Removal tool to uninstall McAfee products
https://kc.mcafee.com/corporate/index?page=content&id=KB90895&actp=null&viewlocale=en_US&locale=en_U...

If the removal is still unsuccessful with these methods, follow-up by a technical support engineer is required. Could you create a Service Request to contact technical support?

[francrawley]

I already have created a service request weeks ago and no one has got back to me.

[ryadav1]

@francrawley 

Kindly use the latest EPR tool to remove the ENS Component followed  Reboot 

use the command : 

"--accepteula -- all --bruteforce=syscore"

Thank you ,

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

[francrawley]

I am a consumer, not a business customer. I can't download the EPR tool because I need a grant number

[francrawley]

Hello

I am still waiting for a response.

[yaz]

Hi @francrawley 

I request you to contact our support and request for Enterprise product removal from our customer services team. 

You will be redirected accordingly and once done, you can reach out to the consumer version for further support. 

Was my reply helpful?

If yes, give me a Kudo. If this resolves your queries, kindly mark this as solution so that together we help other community members. 

[francrawley]

Hi @yaz I have already contacted customer support and I have had no response

[yaz]

Hi @francrawley 

Reach out to customer services and not customer support.

Please find the contact details from the country you are calling. 

https://www.mcafee.com/enterprise/en-us/global-contact-us.html

Reach out to Customer services and then request them for Enterprise product uninstall. 

[francrawley]

@yazI have spent two hours on the phone to customer service today following your suggestion and I am no further forward. Please could you help urgently.