Unable to update Security through Agent

[User27665332]

When we click update security on the tray icon we get an error that it is unable to download update from the repository. The logs for the agent show this error message. 2021-09-23 14:16:16 E #21244 creposi Download not allowed from the McAfee repositories. Error code:-201. Error message:License key does not exist 2021-09-23 14:16:40 E #21244 downloader Error trace: 2021-09-23 14:16:40 E #21244 Thread [Main thread]-> 2021-09-23 14:16:40 E #21244 SessMgr [initializeScript]-> 2021-09-23 14:16:40 E #21244 creposi [setNextRepositoryToUse]-> 2021-09-23 14:16:40 E #21244 creposi [downloadFile,SiteStat.xml,C:\windows\TEMP\E9EE3A35-8C3F-425C-808B-E15C35C7F13F]-> 2021-09-23 14:16:40 E #21244 downloader Downloading file from http://prod-epo-usw001-pub-alb-1014692618.us-west-2.elb.amazonaws.com:80/Software/SiteStat.xml?hash=...} to C:\windows\TEMP\E9EE3A35-8C3F-425C-808B-E15C35C7F13F\SiteStat.xml failed.

[Tares1]

Hello @User27665332 

From the error message posted I would like to ask you to try the workarounds below:

<MVISION ePO / On premise ePO>
+Workaround1.
Disabling Self protection and deleting "C:\ProgramData\McAfee\Agent\mlcf_McScript_InUse"

+Workaround2.
MA reinstall
(FrmInst.exe / forceuninstall)

<STANDALONE ENS>
+Workaround1.
Disabling Self protection and deleting "C:\ProgramData\McAfee\Agent\mlcf_McScript_InUse"

+Workaround2.
MA reinstall
(FramePkg_UPD.exe / forceuninstall)

Please update this post with the results.