Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to uninstall endpoints, error "Warning: Customer Identifier not found. Policies cannot..."

Hello, I am unable to uninstall endpoints on workstations. When trying to generate a release code, getting an error message "Warning: Customer Identifier not found. Policies cannot be updated" Thank you, Konstantin
1 Reply
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: Unable to uninstall endpoints, error "Warning: Customer Identifier not found. Policies cann

Hi @User93521989 ,

Thankyou for reaching us on community!

Can you please help me understand how you are trying to uninstall the product and what module of endpoint security ?

Uninstallation can be done in 3 ways :

  1. Uninstallation via EPO client task.
  2. Uninstallation via control panel.
  3. Uninstallation via uninstall string from registry.
  4. Uninstallation using EPR tool. 

Uninstallation via EPO client task:

Create a deployment task from EPO for the product that you want to uninstall. But, make sure to select the action as 'remove' instead of 'install'.

Uninstallation via uninstall string from registry:

  • Uninstall sting will be present in the below location for each ENS module :
  • Example : for ENS platform , it would be something like :

    MsiExec.exe /X{FF94B30D-A51E-4D68-A353-0667C5655D2E}

  • You can use this command by running it directly on admin CMD.

Uninstallation using EPR tool

You an download the removal tool from product download site :

You can either use the EPR tool by running through GUI as administrator or by running through command line. you can use the same command line from EPO as well if you are using EPR from EPO.

I hope you find this helpful.

-Rohit Francis 
Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community