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Unable to uninstall endpoints, error "Warning: Customer Identifier not found. Policies cannot..."

Hello, I am unable to uninstall endpoints on workstations. When trying to generate a release code, getting an error message "Warning: Customer Identifier not found. Policies cannot be updated" Thank you, Konstantin
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rfranci
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Re: Unable to uninstall endpoints, error "Warning: Customer Identifier not found. Policies cann

Hi @User93521989 ,

Thankyou for reaching us on community!

Can you please help me understand how you are trying to uninstall the product and what module of endpoint security ?

Uninstallation can be done in 3 ways :

  1. Uninstallation via EPO client task.
  2. Uninstallation via control panel.
  3. Uninstallation via uninstall string from registry.
  4. Uninstallation using EPR tool. 

Uninstallation via EPO client task:

Create a deployment task from EPO for the product that you want to uninstall. But, make sure to select the action as 'remove' instead of 'install'.

Uninstallation via uninstall string from registry:

  • Uninstall sting will be present in the below location for each ENS module :
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall
  • Example : for ENS platform , it would be something like :

    MsiExec.exe /X{FF94B30D-A51E-4D68-A353-0667C5655D2E}

  • You can use this command by running it directly on admin CMD.

Uninstallation using EPR tool

You an download the removal tool from product download site :
https://www.mcafee.com/enterprise/en-in/downloads/my-products.html

You can either use the EPR tool by running through GUI as administrator or by running through command line. you can use the same command line from EPO as well if you are using EPR from EPO.

https://kc.mcafee.com/corporate/index?page=content&id=KB90895

I hope you find this helpful.

-Rohit Francis 
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