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Unable to download pdf from ironport

I tried downloading PDF report in my ironport but it return me with failed-Network Error. I not sure what is blocking it. Anyone can advise?
3 Replies
AdithyanT
McAfee Employee
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Message 2 of 4

Re: Unable to download pdf from ironport

Hi @User95478885,

Thank you for your post.

May I request you to let us know what McAfee product is used by you and which product you suspect is preventing you from downloading the pdf? Can you kindly share the screenshot of any block or error message you have received while attempting to download?

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Thanks and regards,
Adithyan T

Re: Unable to download pdf from ironport

I have Active response, ENS Firewall, threat prevention, and ATP installed on my system. I access the IronPort URL to download their report but I wasn't able to. The photo is the return result I got when I tried to download it. This happened after I download the McAfee endpoint onto my system and now I am no longer able to download the PDF. I wasn't able to see any logs onto threat event ...etc regard to this so wasn't sure what is wrong. Return result.jpeg

Pravas
McAfee Employee
McAfee Employee
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Message 4 of 4

Re: Unable to download pdf from ironport

Hi @User95478885 ,

I understand from you previous post that the problem started after installing McAfee ENS.

If there are no logs in the threat event, please try disabling all ENS modules and try again.

You can find the instructions in the KB below.

https://kc.mcafee.com/corporate/index?page=content&id=KB88482

Thanks

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