Showing results for 
Search instead for 
Did you mean: 
Level 7

'Unable to authenticate user'. McAfee Endpoint Encryption Manager v5.2

I cannot sync a user on McAfee Endpoint Encrytion Manager v5.2. On the McAfee Endpoint Encryption Manager I receive:

Connection to "LPCOFYV6PISTPPI" failed on

Trying again with network name "LPCOFYV6PISTPPI"

Error contacting "LPCOFYV6PISTPPI" at

Ox5c020008: "Unable to authenticate user"


On the laptop when I attempt to login with username and default password I receive Unknown username.

The laptop is running Windows 7 32bit

I have tried a machine recovery. I have tried a user recovery. I have removed and added the user in the McAfee Endpoint Encryption Manager v5.2 10.4

I have forced synchronization from the Endpoint Manager. I can ping the machine and have confirmed the ip address is correct in the Encryption Manager.

All other machines are Endpoint Manager are working correctly.

Has anybody seen this problem.

0 Kudos