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mbristex
Level 7

Tier1/NA/4-17699050510/3/ENS/Ens Errors on Install

When Client installs ENS to pre imaged systems that have Team Viewer installed on them, the install errors out with the error of,

Error communicating with the Event Log.

KB87012 stats that Team Viewer injects its own code (a DLL) into the ENS process

Client is sending MER files on systems that are affected and on the EPO server

Client is using encryption and other software.

Client stats that KB87012 is what error the systems are getting when trying to install ENS

Client stats that Team Viewer is injecting into the McAfee ENS DLLs

Team Viewer is used for the imaging of the systems and can not be removed.

ENS version is 10.5

ERROR MESSAGE is Error communicating with the Event Log.

a MER is being attached to the case from a Client System that is having this issue.

a MER is being attached to the case from the EPO server.

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