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Message 1 of 4

Threat Security Update failed

Hi, my McAfee Endpoint Security for Mac has not been able to do the Threat Security update starting from a couple of days ago. I have attached two screenshots showing what it says in the Event Log. If anyone could guide me through how to resolve this, it'd be greatly appreciated. Thanks! 

 

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McAfee Employee
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Message 2 of 4

Re: Threat Security Update failed

Hello @JWKT 

Thanks for your post.

It seems you are updating the product and getting an error "Unable to find valid repository"

This generally comes when the qualifying product is not available in the repository.

There are other scenarios as well.

I would like to request you to please refer the below link 

https://community.mcafee.com/t5/ePolicy-Orchestrator/HOW-TO-TROUBLESHOOT-CLIENT-UPDATE-DEPLOYMENT-FA...

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Re: Threat Security Update failed

Ok. In the article you directed me to, it mentioned about installing and running the diagnostic tool MERtool. I downloaded it and ran it to generate the file. Is there a way you or anyone could follow up and help? Can I send you that file in a secured way so somebody can take a look?

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McAfee Employee
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Message 4 of 4

Re: Threat Security Update failed

Hello @JWKT 

I would suggest you to please raise a service request with the Support Team.

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