cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

Threat Prevention not working?

Jump to solution

I get this error message when I view the status:

Issue: AMSI is not responding. Issue: Exploit Prevention is not responding. Issue: On-Access Scan is not responding. Issue: ScriptScan is not responding.

When I try scanning files, I get:

"Cannot communicate with the scan service."

When I try modifying settings for Threat Prevention, I keep getting the following:

"Error loading settings."

 

Haven't been able to find a solution. Most old posts with similar issues say to update. But I believe I'm running the latest version. ePO says my machine has 10.6.1 of all endpoint security products installed. 5.6.3.157 for Agent, 6.0.0.197 for McAfee DXL Client.

Looking at my McAfee Security History, it looks like this has been happening since the 8th of October this year.

1 Solution

Accepted Solutions
McAfee Employee chealey
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: Threat Prevention not working?

Jump to solution

Hi @jwarren1 

There could be many reasons for this error - far too many options to attempt resolving this via this channel. I would strongly recommend enabling debug logging for ENS, waiting for the issue to occur then collect an MER and submit it to Technical Support for review via a Service Request

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?

View solution in original post

1 Reply
McAfee Employee chealey
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: Threat Prevention not working?

Jump to solution

Hi @jwarren1 

There could be many reasons for this error - far too many options to attempt resolving this via this channel. I would strongly recommend enabling debug logging for ENS, waiting for the issue to occur then collect an MER and submit it to Technical Support for review via a Service Request

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?

View solution in original post

More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community