cancel
Showing results for 
Search instead for 
Did you mean: 

The user profile service failed. User profile cannot be loaded

I have some users getting this prompt after some settings were made to the Access Protection Policy "The user profile service failed. User profile cannot be loaded"

Does anyone know which Access Protection Policy setting would cause this login issue? I have looked at the access protection logs and I am not seeing anything that screams "this is it". Also, some of the system were in the ePO 4.5 server's "Lost&Found" OU, but I don't believe that should have caused the issue.

I have set everything back to the default application default settings, but that is not going to be a solution going forward. Any assistance would be greatly appreciated. I have enclosed a screenshot of the settings before and after for more understanding.

More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community