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System crash (blue screen) error with Bug Check 19 "BAD_POOL_HEADER" McAfee ENS 10.6.1 May Update

Hello Guys!

 

We have an interesting and tricky issue.

we updated the Windows 7 Desktops to McAfee ENS 10.6.1 May Update and facing with issues in some circumstences.
Sometimes if somebody edit a file and save it to a network folder (with letter!) with save as function the system crash with blue screen error (Bugcheck 19 BAD_POOL_HEADER).

This error is occured using network folder only.

Which is good, becasue we found a known non-critical issue regarding this kind of error:
https://kc.mcafee.com/corporate/index?page=content&id=KB91624

The KB article provide solution and workaround (disable exploit prevention and/or upgrade to 10.6.1 july update.


The problem is that the issue is occured after we disable Exploit Prevention and/or upgrade the ENS.

Any idea? 

 

Regards,

k#v#rcz#

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McAfee Employee
McAfee Employee
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Re: System crash (blue screen) error with Bug Check 19 "BAD_POOL_HEADER" McAfee ENS 10.6.1

If you are seeing a different scenario to this, I strongly suggest collecting a Full Memory Dump and a MER and creating a service request with support.

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Re: System crash (blue screen) error with Bug Check 19 "BAD_POOL_HEADER" McAfee ENS 10.6.1

Dear chealey,

 

thank you for fast response.

Of course i opened a SR ticket, and i uploaded the logs and dumps.

But i hoped maybe somebody known anything regarding this bug, because it is very critical.

 

Regards,

k#v#rcz#

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