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Status Unknown for Adaptive Threat Protection

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The issue in Technical Articles KB92095 is still an issue. The ENS December 2019 Update did not resolve the issue. We have systems that previously had the ENS December 2019 Update and have been upgraded to ENS April 2020 update. ATP status is Unknown.
 
Currently the Workaround in the KB fixes the issue, but I need answers to why KB92095 states its resolved in ENS Dec 2019 update when clearly its now. At least for my case. Help make this make sense. Thanks.

 

ENS Status of ATP = Unknown

In the view McAfee Security Status windows its shows:  McAfee Endpoint Security - Issue: ATP is not responding

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McAfee Employee
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Re: Status Unknown for Adaptive Threat Protection

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Hello @kblowe 

Thanks for your post.

I would like to request you to please open a Service Request with support team.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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McAfee Employee
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Message 2 of 4

Re: Status Unknown for Adaptive Threat Protection

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Hello @kblowe 

Thanks for your post.

I would like to request you to please open a Service Request with support team.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

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Re: Status Unknown for Adaptive Threat Protection

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On some systems, this workaround works, but after awhile the ATP is showing as "unknown" again in Endpoint Security.

A Technical Support case was open and the Tech stated to upgrade to ENS 10.7 or 10.6.1 July 2020 Update to resolve the issue, which was the latest update out at the time of the case open. I have yet to upgrade from ENS 10.6.1 April 2020 Update to one of those updates to verify if it resolves the problem. None of the release notes of any ENS 2020 update specifically addresses this issue.

Once I upgrade I will update here if the issue reappears.

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Re: Status Unknown for Adaptive Threat Protection

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To provide an update, the issue reappeared after I upgraded to ENS & ATP to Sept 2020 update. I'm going to have to open another case with Tech support on this issue because clearly upgrading didn't solve the issue.

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