cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
ukdkbr
Level 8
Report Inappropriate Content
Message 1 of 2

Some computers are not reporting into ePO after new product deployment.

I recently used ePO to deploy VirusScan 8.7 and AntiSpyware Module 8.7 to several PCs that were running V8.5 of both products.  The products we succefully deployed to all PCs.  However, a handfull of them stopped reporting back to the ePO server.  I depoloyed the updated products on the 24th and this now lists as the last contact date by the PCs.  I tried doing an agent wake up, I tried reinstalling the agent, neither worked.  The only thing that has worked was going to the PC and uninstalling all McAfee security products and re-installing.  Is there anything I can try on the ePO server to remedy this without having to physically go to each PC?

1 Reply
apoling
Level 14
Report Inappropriate Content
Message 2 of 2

Re: Some computers are not reporting into ePO after new product deployment.

Hi,

checking the agent log on each client via http://computername:8081 remotely could be possible and this way you can figure out why they are not able to contact ePO server.

Also, please check if the "missing" clients are actually not reported back getting into a different group than you'd expect...

HTH.

Attila

More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community