cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Comso-Ed
Level 7
Report Inappropriate Content
Message 1 of 2

Server 2019 - Agent Installed but ENS Fails to Install

Good Morning Community,

I have a bit of a dilemma. I have 1 of 53 Server 2019's that for some earthly reason will not for the love of me install the ENS packages (ENS Platform, Threat Prevention, and Web Control).

I have uninstalled it manually, uninstalled via ePO, reinstalled it manually. The agent is communicating with an Agent Handler yet the ENS packages fail to install and shows up red in the Product Deployment.

Any clues on what the issue could be?  I opened up all firewall ports recommended on the McAfee website.

Mcafee_issue.PNG

1 Reply
vivs
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: Server 2019 - Agent Installed but ENS Fails to Install

Hello @Comso-Ed 

Thanks for your post.

I would like to request you to please refer the McScript_deploy.log and see whether you are seeing any error or not.

Also you can try checking windows-temp-McAfee Logs and you will see the ENS installation Log.

You can also refer the below link for the troubleshooting purpose:

https://community.mcafee.com/t5/ePolicy-Orchestrator-ePO/SOLVED-HOW-TO-TROUBLESHOOT-CLIENT-UPDATE-DE...

Was my reply helpful?

If you find this post useful, please give it a KudosAlso, please don't forget to select "Accept as a Solution" if this reply resolves your query!

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community