cancel
Showing results for 
Search instead for 
Did you mean: 

ScreenConnect Detected as a Threat Instead of IT Support Tool

Jump to solution
When installing ConnectWiseControl.Client.exe from Connectwise.com to receive remote support from our IT Support Group, McAfee denies access to any ScreenConnect.*.dll/exe created, then deletes them. These files are Detected as named ScreenConnect type Pup. Located in Users\"USER"\AppData\Local\Apps\2.0 I'm using McAfee Endpoint Security 10.6 on a Windows 7 Ultimate computer.
1 Solution

Accepted Solutions
McAfee Employee chealey
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: ScreenConnect Detected as a Threat Instead of IT Support Tool

Jump to solution

If you are seeing PUP detection, then you can make an exclusion within the ENSTP Option Policy for the detection name.

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?
1 Reply
McAfee Employee chealey
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: ScreenConnect Detected as a Threat Instead of IT Support Tool

Jump to solution

If you are seeing PUP detection, then you can make an exclusion within the ENSTP Option Policy for the detection name.

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?
More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator