cancel
Showing results for 
Search instead for 
Did you mean: 
Reliable Contributor kylekat
Reliable Contributor
Report Inappropriate Content
Message 1 of 5

Scheduled Task for Full On-Demand scan not running on most systems

I was wondering if anybody else has experienced problems to keep a scheduled scan (in my case a monthly one, 2nd monday of each month) to run prperly on all systems.

I noticed this time around that most systems, including my own are not automatically doing the Scan as set int he scheduled task. Just a couple of system seem to be doing it but it looks highly unreliable.

Has anybody experienced anything similar?

4 Replies
cmnky
Level 8
Report Inappropriate Content
Message 2 of 5

Re: Scheduled Task for Full On-Demand scan not running on most systems

I'm actually just looking at this now - thank goodness I'm not alone.

We have multiple systems (Windows 2012, Windows 2012R2, Windows 7, Windows 10) failing to run their scheduled scans whether Quick / Full (scheduled using the default McAfee tasks created in the original installations). Out of 14 systems only 2 are triggering scans.

Looking at the OnDemand_Activity.log I've traced this failure back to August this year. We deployed ENS in late 2017 and these scans had been running without issue.

There are no indications of errors in event logs etc. as to why the scans have simply stopped being triggered.

We're on ENS 10.6.1.1068, with Threat Prevention and Web Control deployed to laptops, and Threat Prevention only deployed to servers. All standalone installations (no EPO).

I've a ticket raised through our vendor at the moment but it's clearly not something that they have dealt with previously. 

McAfee Employee chealey
McAfee Employee
Report Inappropriate Content
Message 3 of 5

Re: Scheduled Task for Full On-Demand scan not running on most systems

Hi all

There are a number of different reasons for an ODS task to be missed, including system not running, ENS not in a healthy state, various known issues with MA depending which version you are running.

If you look at the masvc log (in %Programdata%\Mcafee\Agent (or Common Framework)\Logs and look for your task name, you will see next scheduled time. If this time has passed and the time has just been moved on, you may want to raise an SR with our McAfee Agent team. If the task has failed, then you can look at the ENS logs/ console - check everything is running fine i.e. does it detect an EICAR? are there any "ENS not running" warnings? If all is fine, you can further check the On-Demand Scan logs (also found in Programdata\Mcafee\ENS) and look for any failures. If you raise an SR, please supply a MER file so we can assist as soon as possible!

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?
cmnky
Level 8
Report Inappropriate Content
Message 4 of 5

Re: Scheduled Task for Full On-Demand scan not running on most systems

@chealey

We have only 2 machines unaffected by this issue which appears to have started around the time of our 10.6.0 update rollout in August of this year, and the issue affects all our platforms (Windows 7/10, Windows 2012 / 2012 R2).

3 of the machines affected exhibit random 'unhealthy' ENS states when started that can be cleared with a reboot.

Scheduled scan tasks that are newly created are unaffected, however the default Quick and Full scan tasks are effectively dead on all affected machines.

On Access scans appear unaffected.

No visible entries in the logs or event viewer.

MER files have been submitted via our vendor. 

Reliable Contributor ninov_n
Reliable Contributor
Report Inappropriate Content
Message 5 of 5

Re: Scheduled Task for Full On-Demand scan not running on most systems

Hi @chealey

I have an extended overview of that issue so let me know if you need something to check from my investigation. I would be happy to assist or test something for you.

It would be great if you can confirm my findings.

 

Thanks.

In case above information was useful or answered your question, please select "Accept as Solution" in my reply, or give a Kudo. Thanks!
Nino
Tags (1)
More McAfee Tools to Help You
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • Visit: Business Service Portal
  • More: Search Knowledge Articles
  • ePolicy Orchestrator Support

    • Download the new ePolicy Orchestrator (ePO) Support Center Extension which simplifies ePO management and provides support resources directly in the console. Learn more about ePO Support Center